It is driving me crazy, my device syncs okay, but it continually gives me an alert "EAS account: Please press Sync button." Even if I press the sync button the alert returns. Any suggestions?

yeah I'm getting that too. wtf?

Here's my thread from chatsupport on this issue YMMV, but it did it for me!


jamie_myer(Tue Jul 03 2007 16:56:40 GMT-0700 (Pacific Daylight Time))>

Finally got it to sync & it keeps sending me messages to press the sync button, what am I doing wrong?


analyst Philip has entered room


Philip(Tue Jul 03 2007 16:56:47 GMT-0700 (Pacific Daylight Time))>

Hello jamie_myer, Thank you for contacting Palm Technical Support. My name is Philip. How may I help you?


jamie_myer(Tue Jul 03 2007 16:57:02 GMT-0700 (Pacific Daylight Time))>

jamie_myer(Tue Jul 03 2007 16:56:40 GMT-0700 (Pacific Daylight Time))>

Finally got it to sync & it keeps sending me messages to press the sync button, what am I doing wrong?


Philip(Tue Jul 03 2007 16:57:21 GMT-0700 (Pacific Daylight Time))>

Hello Ms.Jamie


jamie_myer(Tue Jul 03 2007 16:57:28 GMT-0700 (Pacific Daylight Time))>

Mr actually


Philip(Tue Jul 03 2007 16:57:54 GMT-0700 (Pacific Daylight Time))>

I am sorry for the inconvenience caused to you.


jamie_myer(Tue Jul 03 2007 16:59:35 GMT-0700 (Pacific Daylight Time))>

hello?


Philip(Tue Jul 03 2007 16:59:52 GMT-0700 (Pacific Daylight Time))>

Yes, I am with you.


Philip(Tue Jul 03 2007 17:00:21 GMT-0700 (Pacific Daylight Time))>

I understand that you are buttons are working improperly. Am I correct?


jamie_myer(Tue Jul 03 2007 17:01:17 GMT-0700 (Pacific Daylight Time))>

No. Versamail activesync is set up to my exchange server. Whenever it syncs my mail I get an alert that tells me I need to sync. If I set it to run continually the alert never goes away.


Philip(Tue Jul 03 2007 17:01:54 GMT-0700 (Pacific Daylight Time))>

Please give me a minute while I work on the issue.


jamie_myer(Tue Jul 03 2007 17:02:03 GMT-0700 (Pacific Daylight Time))>

thanks


Philip(Tue Jul 03 2007 17:04:10 GMT-0700 (Pacific Daylight Time))>

You are welcome. Let me know the model of the device.


jamie_myer(Tue Jul 03 2007 17:05:25 GMT-0700 (Pacific Daylight Time))>

755p


Philip(Tue Jul 03 2007 17:07:49 GMT-0700 (Pacific Daylight Time))>

I am sorry for the delay. Could I have a few more moments to research on the issue?


jamie_myer(Tue Jul 03 2007 17:07:57 GMT-0700 (Pacific Daylight Time))>

yes


Philip(Tue Jul 03 2007 17:10:58 GMT-0700 (Pacific Daylight Time))>

Thank you for staying online.


Philip(Tue Jul 03 2007 17:11:32 GMT-0700 (Pacific Daylight Time))>

Tap on the Email icon on the device.


jamie_myer(Tue Jul 03 2007 17:11:42 GMT-0700 (Pacific Daylight Time))>

ok


Philip(Tue Jul 03 2007 17:12:13 GMT-0700 (Pacific Daylight Time))>

Tap on top left side of the screen.


jamie_myer(Tue Jul 03 2007 17:12:26 GMT-0700 (Pacific Daylight Time))>

ok


Philip(Tue Jul 03 2007 17:12:32 GMT-0700 (Pacific Daylight Time))>

Tap on Options.


jamie_myer(Tue Jul 03 2007 17:12:41 GMT-0700 (Pacific Daylight Time))>

ok


Philip(Tue Jul 03 2007 17:13:01 GMT-0700 (Pacific Daylight Time))>

Tap on preferences on the drop down menu.


jamie_myer(Tue Jul 03 2007 17:13:09 GMT-0700 (Pacific Daylight Time))>

ok


Philip(Tue Jul 03 2007 17:13:31 GMT-0700 (Pacific Daylight Time))>

Tap on Alerts.


jamie_myer(Tue Jul 03 2007 17:13:35 GMT-0700 (Pacific Daylight Time))>

ok


Philip(Tue Jul 03 2007 17:13:49 GMT-0700 (Pacific Daylight Time))>

Let me know what are the options checked.


jamie_myer(Tue Jul 03 2007 17:13:52 GMT-0700 (Pacific Daylight Time))>

none


Philip(Tue Jul 03 2007 17:14:15 GMT-0700 (Pacific Daylight Time))>

Tap on Ok.


jamie_myer(Tue Jul 03 2007 17:14:22 GMT-0700 (Pacific Daylight Time))>

ok


Philip(Tue Jul 03 2007 17:14:27 GMT-0700 (Pacific Daylight Time))>

Tap on Auto Sync.


jamie_myer(Tue Jul 03 2007 17:14:46 GMT-0700 (Pacific Daylight Time))>

alert is back " EAS Account: Please press the Sync Button."


Philip(Tue Jul 03 2007 17:14:54 GMT-0700 (Pacific Daylight Time))>

Let me know whether the option Mail is checked or unchecked.


jamie_myer(Tue Jul 03 2007 17:14:55 GMT-0700 (Pacific Daylight Time))>

will press auto sync now


jamie_myer(Tue Jul 03 2007 17:15:12 GMT-0700 (Pacific Daylight Time))>

mail, calendar & contacts are checked


Philip(Tue Jul 03 2007 17:16:04 GMT-0700 (Pacific Daylight Time))>

Please uncheck mail, calendar and contacts.


jamie_myer(Tue Jul 03 2007 17:16:13 GMT-0700 (Pacific Daylight Time))>

ok


Philip(Tue Jul 03 2007 17:16:28 GMT-0700 (Pacific Daylight Time))>

Tap on Ok.


jamie_myer(Tue Jul 03 2007 17:16:33 GMT-0700 (Pacific Daylight Time))>

ok


Philip(Tue Jul 03 2007 17:16:45 GMT-0700 (Pacific Daylight Time))>

Now check whether the issue still persists or not.


jamie_myer(Tue Jul 03 2007 17:17:37 GMT-0700 (Pacific Daylight Time))>

I hit sync & it came back after syncing


Philip(Tue Jul 03 2007 17:18:48 GMT-0700 (Pacific Daylight Time))>

Have you configured Exchange account on the device?


jamie_myer(Tue Jul 03 2007 17:19:07 GMT-0700 (Pacific Daylight Time))>

yes of course, why else would it sync?


Philip(Tue Jul 03 2007 17:20:18 GMT-0700 (Pacific Daylight Time))>

Please give me a minute while I work on the issue.


Philip(Tue Jul 03 2007 17:21:43 GMT-0700 (Pacific Daylight Time))>

Thank you for staying on hold.


Philip(Tue Jul 03 2007 17:23:22 GMT-0700 (Pacific Daylight Time))>

In order to resolve the issue we need to remove the Exchange and reconfigure the Exchange email account.


jamie_myer(Tue Jul 03 2007 17:24:23 GMT-0700 (Pacific Daylight Time))>

um - do you mean on the phone or the server?


Philip(Tue Jul 03 2007 17:24:54 GMT-0700 (Pacific Daylight Time))>

I am sorry for the confusion.


Philip(Tue Jul 03 2007 17:25:09 GMT-0700 (Pacific Daylight Time))>

We need to do that on the device.


jamie_myer(Tue Jul 03 2007 17:25:31 GMT-0700 (Pacific Daylight Time))>

OK - fine. Let me write down the current settings that are almost working so we can re-create the account.


Philip(Tue Jul 03 2007 17:26:14 GMT-0700 (Pacific Daylight Time))>

Thats a Good idea!


jamie_myer(Tue Jul 03 2007 17:27:19 GMT-0700 (Pacific Daylight Time))>

ok - how do I remove?


Philip(Tue Jul 03 2007 17:27:51 GMT-0700 (Pacific Daylight Time))>

Tap on the Email icon on the device.


Philip(Tue Jul 03 2007 17:28:05 GMT-0700 (Pacific Daylight Time))>

Tap on the top left side on the screen.


jamie_myer(Tue Jul 03 2007 17:28:20 GMT-0700 (Pacific Daylight Time))>

great yes please lets go faster!


Philip(Tue Jul 03 2007 17:28:30 GMT-0700 (Pacific Daylight Time))>

Now tap on Accounts.


jamie_myer(Tue Jul 03 2007 17:28:39 GMT-0700 (Pacific Daylight Time))>

ok


jamie_myer(Tue Jul 03 2007 17:29:27 GMT-0700 (Pacific Daylight Time))>

ok its deleted - what now?


Philip(Tue Jul 03 2007 17:31:02 GMT-0700 (Pacific Daylight Time))>

Perform a soft reset on the device.


jamie_myer(Tue Jul 03 2007 17:31:15 GMT-0700 (Pacific Daylight Time))>

how?


Philip(Tue Jul 03 2007 17:31:25 GMT-0700 (Pacific Daylight Time))>

Click on the link below to perform a soft reset:


Philip(Tue Jul 03 2007 17:31:26 GMT-0700 (Pacific Daylight Time))>

Resetting your device (Soft, System/Warm, Hard, In-Cradle, Power Down, Battery Disconnect, Zero Out)


jamie_myer(Tue Jul 03 2007 17:31:43 GMT-0700 (Pacific Daylight Time))>

invalid link


Philip(Tue Jul 03 2007 17:32:11 GMT-0700 (Pacific Daylight Time))>

Double click on the link once again.


jamie_myer(Tue Jul 03 2007 17:32:26 GMT-0700 (Pacific Daylight Time))>

ok - thanks


Philip(Tue Jul 03 2007 17:32:41 GMT-0700 (Pacific Daylight Time))>

You are welcome.


Philip(Tue Jul 03 2007 17:32:56 GMT-0700 (Pacific Daylight Time))>

Let me know once if you are done with it.


jamie_myer(Tue Jul 03 2007 17:33:27 GMT-0700 (Pacific Daylight Time))>

ok - we're back


Philip(Tue Jul 03 2007 17:34:01 GMT-0700 (Pacific Daylight Time))>

Now let us reconfigure the Exchange email account.


jamie_myer(Tue Jul 03 2007 17:34:13 GMT-0700 (Pacific Daylight Time))>

ok


jamie_myer(Tue Jul 03 2007 17:34:54 GMT-0700 (Pacific Daylight Time))>

I'm ready for new acount setup


Philip(Tue Jul 03 2007 17:35:12 GMT-0700 (Pacific Daylight Time))>

Okay.


Philip(Tue Jul 03 2007 17:36:07 GMT-0700 (Pacific Daylight Time))>

Please click on the link below to configure the Exchange email account which would be more helpful to you as it contains some screen shots.


Philip(Tue Jul 03 2007 17:36:08 GMT-0700 (Pacific Daylight Time))>

Palm - Handheld Computing Solutions)


jamie_myer(Tue Jul 03 2007 17:36:27 GMT-0700 (Pacific Daylight Time))>

thanks


Philip(Tue Jul 03 2007 17:36:40 GMT-0700 (Pacific Daylight Time))>

You are welcome.


Philip(Tue Jul 03 2007 17:37:32 GMT-0700 (Pacific Daylight Time))>

Once the account is configured, perform a soft reset on the device once again.


Philip(Tue Jul 03 2007 17:38:06 GMT-0700 (Pacific Daylight Time))>

I am sure the issue will be fixed.


Philip(Tue Jul 03 2007 17:38:09 GMT-0700 (Pacific Daylight Time))>

Is there anything else I can assist you with?