Well I am calling our corp rep tomorrow, so hopefully I can get a good answer. Not sure how they get paid if its on hardware or hardware and new sign ups.
Just make sure you don't have any billing issues with them......or you are going to have to spend hours upon hours upon weeks upon months trying to get things "worked out."
I can say that I got my XV6600 with them and it was a painless process.....just don't ask them anything after you place your order.
I don't know if they are going to be "helping" people out after the i730.
Were there some problems in the aftermath of the i730 with helping non-business customers get the phone through B2B reps?
I have my cell phone with Verizon so I'll be adding an account so my current account balance, etc. is fine. A new line of service still qualifies as a new activation right?
I don't know about the ability to work with B2B Reps outside of the customers or not. I ordered my Treo 700w today and had to fax my business card and license to him for proof of company affiliation. Mine is an AM NBD order for 1/6.
Verizon may have put some restrictions on them since it would technically cut into the retail, 800 # and web sales that typical consumers are supposed to use. I could be wrong, but I had to include proof of company affiliation to get the discounts etc.
You're not speaking about Cheryl Whitehead and Tammy(?)-somethingorother, are you? They were shown to be Verizon dealers, not corporate B2B reps, if so.
Quote:
Originally posted by t_squared most, almost all biz reps will not help you out.....but two particular reps have helped in the past.
Its Brandy and Cheryl.....and whoever told you they were just regular old dealers is wrong I believe.....
They are part of a verizon wireless business 2 business group..........I can give you their VERIZON WIRELESS managers name if you'd like to verify it for yourself. I had to go through him to finally get things fixed with billing!
Brandi and Cheryl are both business reps. They are actually my corporate reps and I was the one who got them started on the whole PPC 6600 fiasco. They tried to do the non-business members of this forum a favor by getting the 6600 to them early and it completly blew up on them. Some members were very ugly to them and went out of their way to gripe about everything from price to availability. You see, they are only allowed to deal in certain states but some A holes from other states called their manager and tried to get them fired just because they were not able to sell in those states. And they *itched and gripped on the forums because they weren't getting responses from fast enough even though Cheryl alone got over 300 emails the first day she offered to help. It was a very ugly deal and I'm sorry that I even started it.
It just goes to show that no good deed goes unpunished. I think it would be safe to say that you can count them out.
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Ascii stupid question, get a stupid Ansi.
That may be true in some situations.....however, there are also a few situations where they completely tried to screw people over (I know of 2 other people including myself) and made it almost impossible to get issues resolved.
Btw, for example, for me it took from late June to late October to finally get a refund for their entire messup. I call that VERY unprofessional. I fergot to mention I had to get in contact with both of them to keep things going in getting things fixed. In fact, it took me getting their managers e-mail address (called CS) and e-mailing him (which, btw, he was very upset they were treating me that way) to get things done.
There was/is some kind of issue with VZW's e-mail server dropping e-mails (spam filtering) which is why I think in some instances:
A) forum members got upset
B) I had somewhat of a hard time getting things worked out
but irreguardless phone voice mails defintely got through without any kind of response for weeks (or months, lol).
I actually oringally ordered my 6600 from them, and it was a super fast process. I was very happy. It's when I ordered my I730 from them that I had problems. In fact I'm still using the 6600 now since the i730 had to go back because they messed up. Its not just a "favor", its also $$$$ for them btw, as their manager explained to me.
Just remember there are always 2 sides to a story folks........
And after 2 times doing this (6600 and i730) I'm very doubtfull they will do it again. In fact, I asked their manager not to let them do it because of situations like mine. Its obvious they either didn't want to or could not handle any issues on the backend of transactions.
So overall, I have a neutral feeling towards them. A really good experience and a really bad experience tend to equal things out.
Originally posted by t_squared
...but irreguardless phone voice mails defintely got through without any kind of response for weeks (or months, lol).
... Its not just a "favor", its also $$$$ for them btw, as their manager explained to me.
I cut out the passages that I found true for me as well.
They were helpful in helping me swap out a faulty Treo 600 when my normal rep was being swapped out herself. However, they added 2 years to my contract after specifically ensuring me that there would be no change to my existing contract. I got that straightened out after a few hours on the phone -- but never was able to get them to do it. I made an attempt to get the i730 but gave up on it after they didn't return calls or email. (Since the i730 didn't get a camera, I didn't pursue it anyway.)
I think they meant well initially and it was a lucrative mission for them. I don't think they counted up the cost of their time and efforts and got overwhelmed.
Well, good for you guys you don't have to worry about that in the future. You can just get your devices from the normal retail channels and leave our B2B reps plenty of time to take care of their business customers.
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Ascii stupid question, get a stupid Ansi.
Well, I see that you edited your post to leave out calling me immature and unethical which I do appreciate. however, I don't understand how you came to the conclusion that I was either of those things. I was simply stating a fact that:
1. I am glad that the business reps aren't trying to handle retail orders anymore. It was not only a fiasco for them but I received dozens and dozens of emails from members angry at me for the reps lack of response or other issues. Most of them very hateful.
2. My rep was so swamped with emails and phone calls from non-business customers that I had a difficult time reaching her for my corporate needs.
3. My rep is a very nice person and I was upset at the number of people who tried to get her fired because she either could not get them the device due to territory restrictions or that she couldn't get them a deep enough discount because they were not eligable for an upgrade when they ordered. contrary to previous statements, B2B reps make little to nothing on hardware sales which is generally why we get the harware for much less. Their commisions are based on new line activations and renewals and I can tell you that about 90 percent of the 6600 orders were not new activations.
And finally, I am not aruging with anyone who who felt they weren't treated right. That is your right as a consumer. I am, however stating the fact that I feel the business reps time are better spent with their client base qnd retail customers are better off going through retail outlets. VZW obviously set it up that way for a reason. So please don't take it personally when I defend the reps to a point because I was in the middle of that mess and know first hand what they were dealing with. And don't get offended when I say I hope they never do it again.
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Ascii stupid question, get a stupid Ansi.
I'm beginning to wish I hadn't brought up their names now. But, to follow up on my original post, somewhere in the i730 forum during the fairly early days of its release, someone tracked down the transaction they made with Cheryl which showed that the i730 they purchased actually came from a company called 'Compucell'. Apparently, something was done that wasn't completely kosher even if she genuinely is a Corp B2B Rep vs an Agent/Dealer. That's the cruxt of why I originally posted about this.
700W through business rep connection?
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