I recently ran into a situation with my cousins T-Mobile Dash. She uninstalled some anti-virus program and it erased some important files. I'm sure it was user-error. In any case, we had to find a way to hard-reset the phone to get the files back.

The way it shows in the manual was not do-able.

Start->Accessories->Clear Storage application.

The Start Button came up blank... Didn't have the "accessories" tab.

So, I searched the web and found out how to do it using the soft-keys.

I hope this proves to be useful.

- with the phone powered off, make sure battery is fully charged
- press the two soft keys, yes the left and right soft keys
- while keeping it pressed, press the power button down
- keep the power button pressed down for 1 - 1.5 seconds
- release the power button but do NOT release the soft keys
- wait for the black screen with some blah-blah to popup, now release the soft keys
- if you dont see the black screen with the reset option, pull the battery out, reinsert it and repeat the above steps
- when you see the black screen with the reset option, press the Send button to confirm the reset.

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Sprint PPC-6700 (ROM ver Kirvin_CS_35_104_Sprint)
Radio: 1.41
2GB MiniSD

Man thanks so much I thought my Dash was gone, but all it needed was a little reset.
Thanks!