I have been given a computer that is running XP Media Center and am running Office 2003 and an i500. Both of these were in the use of a former employee. I am having trouble HotSync-ing to Outlook. I get this error:

HotSync operation started 07/22/06 11:40:46
OK Expense
-- Outlook Calendar
User: Charles Gregory
Version: 3.1.3

ERROR: 00008001
Unable to communicate with Outlook's OLE Automation interface.

714: PMirror

Outlook Calendar synchronization failed
-- Outlook Contacts
User: Charles Gregory
Version: 3.1.3

ERROR: 00008001
Failed opening Outlook interface.

448: PMirror

Outlook Contacts synchronization failed
-- Outlook Tasks
User: Charles Gregory
Version: 3.1.3

ERROR: 00008001
Failed opening Outlook interface.

448: PMirror

Outlook Tasks synchronization failed
-- Outlook Notes
User: Charles Gregory
Version: 3.1.3

ERROR: 00008001
Failed opening Outlook interface.

448: PMirror

Outlook Notes synchronization failed
-- Backing up db NetworkDB to file C:\Program Files\Palm\GregorC\Backup\NetworkDB.PDB
-- Backing up db psysLaunchDB to file C:\Program Files\Palm\GregorC\Backup\psysLaunchDB.PDB
-- Backing up db Graffiti ShortCuts to file C:\Program Files\Palm\GregorC\Backup\Graffiti_ShortCuts.PRC
-- Backing up db Saved Preferences to file C:\Program Files\Palm\GregorC\Backup\Saved_Preferences.PRC
OK System
HotSync operation complete 7/22/2006 11:40:48 AM

HotSync operation started 7/22/2006 11:08:24 AM
OK Expense
-- Outlook Calendar
User: Charles Gregory
Version: 3.1.3

ERROR: 00008001
Unable to communicate with Outlook's OLE Automation interface.

714: PMirror

Outlook Calendar synchronization failed
-- Outlook Contacts
User: Charles Gregory
Version: 3.1.3

ERROR: 00008001
Failed opening Outlook interface.

448: PMirror

Outlook Contacts synchronization failed
-- Outlook Tasks
User: Charles Gregory
Version: 3.1.3

ERROR: 00008001
Failed opening Outlook interface.

448: PMirror

Can you advise on this at all? I have taken out the note that was in the Outlook pocket mirror folder, but am really at a loss. I have also changed the name on the phone too.

Is the Pocket Mirror necessary to sync or is ther an all emcompassing new version of Palm OS that I can use instead? (and if so, where can I get that version)

Thank you for reading all of this.

Charles Gregory

Either you need the updated 4.1.4E version of Palm Desktop (the link is in the FAQ) with Palm's conduits, or you need to use PocketMirror.


The errors you are getting look like PocketMirror might be trying to sync with a different Outlook/Exchange username. See if there is some setup you need to change to fix that (I've not used PocketMirror in preference to the 4.1.4E Palm conduits, so I can't help you there).