My phone's touch screen is no longer working. I did a hard reset and now it's stuck at the set up screen for stylus calibration.

I've read some general palm articles suggesting disassembly to adjust the wire connections to the screen. I'd appreciate any other suggestions before I take this approach. The phones warranty has expired.

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Various resets have not solved the issue.

Found this info on PalmVenue board

Soft Reset
A soft reset tells your handheld to stop what it's doing and start over again. All records and entries stored in your handheld are retained with a soft reset. After a soft reset, the Welcome screen appears, followed by the General Preferences screen.
Use the reset tip tool (see below), or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.

Reset Tip Tool: On most PalmOS handhelds, the stylus that comes with your handheld has a reset tip inside. To use it, unscrew the barrel from the stylus quill.

Double-Soft Reset
If your device doesn't seem to want to power up after a soft reset, and you've checked the other obvious solutions (fresh batteries, power button, contrast wheel, contrast button) you may want to try the 'Double-Soft Reset'. Simply perform a soft reset as directed above, but press the reset button twice in quick succession.


Warm Reset
A warm reset bypasses any system extensions (such as HackMaster hacks, OS patches, Alarm settings, etc) that are loaded on your handheld. Sometimes a damaged third-party application will try to respond to a reset but will fail and cause the handheld to 'hang'. Using a warm reset, you can start the handheld, then delete the damaged application before it has a chance to try to run again. After deleting the application, follow with a soft reset to start up the handheld normally.

To perform a warm reset:

Press and hold the upper half of the scroll button on your handheld.
Using the reset tip tool (or a similar object without a sharp tip), gently press the reset button inside the hole on the back panel of your handheld.
When the Palm Computing Platform logo appears on the screen, release the scroll button.


If you're not sure which application is damaged, you can use a tool like ResetEmu in conjunction with a warm reset to help pinpoint the offending application.

Hard reset:
A Hard reset deletes all applications and databases in RAM. It then recreates the default (empty) standard databases belonging to the applications in ROM. The PDA is left as it was when you bought it.

How to perform a Hard Reset:
1.Hold down the power power button on the front panel of your handheld.
2.While holding down the power button, use the reset tip of your stylus or an unfolded paperclip, to gently press and release the reset button.
3. Wait for the Palm logo to appear and release the power button.
4. When a message appears warning that you are about to erase all data stored on your handheld, press the upper scroll button (or whatever the corresponding equivelant is) to complete the hard reset.

You should be able to restore everything by doing a Hotsync. So do this first.


Extended Hard Reset

An Extended Hard Reset will completely erase your handheld, and will also bypass the creation of some default databases.

This differs from a normal hard reset, which will automatically create the databases for the built-in applications, and will insert some specimen records into those databases: numbers for Accessories and Technical Support will be created in your Address database, a registration reminder will be created in your ToDo database, and several helpful memos will be created in your Memo database.

In addition, a normal hard reset will also create a Network database with some default Network profiles for your Network panel in Prefs, and a file of several default MIDI alarm sounds will be created.

If you have the Notepad application, a normal hard reset ensures a sample note will appear on your NotePad, and if you have the Mail application, an email message from 'Mail Help' will be automatically inserted in your handheld Inbox.

An Extended Hard Reset will ensure that all of these startup files are not created.

If you decide to perform an Extended Hard Reset and install one or more third-party applications that expect to see the built-in databases present, you may encounter an error. For this reason, it's suggested that after an Extended Hard Reset, you run each of the built-in applications (Datebook, Address, ToDo, Memo, and if installed, NotePad and Mail) at least once to ensure empty built-in databases are created.

After an Extended Hard Reset, you will not be able to select alternate alarm sounds for Datebook alarms, but the default alarm sound will still be heard for appointments with alarms set.

To perform an Extended Hard Reset:

Hold down the power button on the front panel of the handheld.
While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
Release the reset button.
When the logo screen appears on the screen, release the power button.
When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press and hold the upper half of the scroll button on the front panel of the handheld.
While still holding down the scroll button, press, in any order, the Datebook button, the Address button, the ToDo button, and the Note/Memo button.
Release the scroll button, to to complete the hard reset and display the Digitizer screen.

Pressing some but not all the buttons while holding the scroll key will result in a normal soft reset. Pressing no buttons while holding the scroll key will result in a normal hard reset.

FlashPro Reset

On machines that have FlashPro (a third-party enhancement that provides user-access to free Flash memory) it is possible that moving a corrupted application into Flash will prevent the unit from responding to any of the three normal resets.

The makers of FlashPro have provided for an additional reset procedure that will reformat your Flash memory.

Never perform a FlashPro reset unless a hard reset does not solve your problem.

To do a FlashPro reset:

Hold down the memo/note button on the front panel of the handheld.
While holding down the memo/note button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
Release the reset button.
When the logo screen appears on the screen, release the memo/note button.
When the 'FlashPro' message 'Hit the ToDo button to reformat flash' appears on the handheld, press the ToDo button on the front panel of the handheld to perform the reformat.


Applications and databases you stored in Flash will be removed, and you will need to reinstall them.

JackFlash Reset

On machines that have JackFlash (a third-party enhancement that provides user-access to free Flash memory) it is possible that moving a corrupted application into Flash will prevent the unit from responding to any of the three normal resets.

The makers of JackFlash have provided for an additional reset procedure that will temporarily hide applications you have moved into your Flash memory.

To do a JackFlash reset:

Use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
Release the reset button.
Immediately AFTER step 2, press and hold down the Memo button. If you do this correctly, the Alarm will sound.
Once the alarm sounds, release the Memo button. This should allow the Palm handheld to reset correctly, but the contents of Flash will not be visible until you run JackFlash or perform a hard reset.
Run JackFlash and then move the items that were placed into Flash back into RAM.


This procedure does not remove any data from Flash; it hides the contents of Flash from the handheld. You can still use JackFlash to access any valuable data.

Debug Reset

Sometimes while upgrading the Palm OS, there will be a connection interruption or other problem that will render your Palm completely unusable, due to an incomplete operating system.

The debug reset will open up your serial port to allow an OS install utility to write a replacement OS directly to Flash.

A debug reset should be done when OS upgrade instructions call for it.

To do a debug reset:

Press and hold the lower half of the scroll button on your handheld.
Using the reset tip tool (or a similar object without a sharp tip), gently press the reset button inside the hole on the back panel of your handheld.
When the Palm Computing Platform logo appears on the screen, release the scroll button

either the screen is cracked or dented, or the socket inside the phone where the screen connects came loose.


dave

After disassembling the phone and confirming that the ribbon connector was seated correctly I left the phone unpowered for several days. When I repowered the phone the screen responded normally, and I was able to complete the calibration setup and get the phone working again.

Now I'm wondering if the calibration will begin to drift again. I'm signing up for the Sprint insurance, so if the problem reappears I can return the phone.