Some of you have reported that you are getting blank messages from your gmail account. I did some research and I have found the following
1) seems to only be for gmail, I tested this with two other accounts and forwarded my gmail to those accounts, picked up the mail on all three accounts, the messages were fine on other two accounts blank on gmail.
2) Seems to be only with i760 phone. My i730 picked up the same exact messages from gmail and had no problems.
3) imap and pop3 don't make a difference. I tested with both imap and pop3 and had the same results
4) Plain text vs. HTML, does not seem to be html specific b/c I get some of both that work and don't work.
that makes two of us i thought i was going crazy, tried multiple settings..with html and download all made my phone lockup and i had to soft reset for the first time.
Looks like it has something to do with multipart mime encoding. It seems to be throwing everything except attachments away; including the text/plain section that is included to be compatible with text only email readers. If I send to my gmail account from outlook/exchange and remember to change my message format to plain text it works. HTML or RTF no good. Hotmail, no good.
You think Microsoft will fix this with windows update?
Looks like it has something to do with multipart mime encoding. It seems to be throwing everything except attachments away; including the text/plain section that is included to be compatible with text only email readers. If I send to my gmail account from outlook/exchange and remember to change my message format to plain text it works. HTML or RTF no good. Hotmail, no good.
You think Microsoft will fix this with windows update?
You are right!, I looked at the difference between the messages that made it and did not. Now here is the funny part, the problem is not happening on my other pop3 account on the same phone. So it looks like a gmail thing. I don't thing msft will fix this and I don't know about google either, I think we may be in no mans land!
I sure hope not. I don't want to start telling everyone to attach their message as an attachment to their message. (attachments still work even though the body is being discarded)
Alright, we think we may have isolated the problem. So, what do we do about it? I use gmail through my domain, and I had this very issue with IMAP, but when i went back to POP, I was getting all the messages and attachments. Just FYI. But as far as the IMAP, and there are a few people in this forum that said they had this working, I am having no luck coming up with a straight answer as to how common this is or what the solution is. Perhaps those that think it is working are accustomed to all their emails being blank-I don't know, but I would love to have the minutia of email I get that has nothing with getting business done just flow into their respective folders or labels and not bother me until i am ready to be bother with them.
This guy sounds like he knows what he is talking about....
Dan Karp
> I'm using Windows Mobile 5 and a Google Apps account. Some HTML
> emails, when downloaded via IMAP, have blank bodies. Some of the
> problem messages have a text part; some do not. The same emails when
> downloaded via POP on this device display the message body just fine.
> Is anyone else seeing this? I can't tell if it's down to Gmail's
> implementation of IMAP on the server, or Microsoft's on the client.
> This is a major pain.
I haven't looked at the protocol-level trace yet, but I'd bet that
Gmail isn't returning the "optional" fields in BODYSTRUCTURE FETCH
responses. That seems to trigger this behavior on WM5 devices.
It took us a long time to pinpoint this bug at Zimbra.
I NEED my email on my phone so as a short term fix I setup an account with my local isp that I forward my gmail too, this has solved the problem in the short term. In the options I can still send via my domain email by modifying the options for that account. I know it sux but it works for any of you that are in the same position as me.
I just downloaded FlexMail and re-set up Gmail over IMAP. I get more message bodies overall but not all of them. There are also a few which show in the WM6 default messaging App and not in Flexmail.
Not sure if this helps anyone get to the root of the problem but one can hope. Anyone got Larry's cell number?
You could switch the connection to gmail to POP3. The general consensus is that this works better. Of course if you have a lot of messages in gmail this introduces a whole other set of problems.
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