I too have been having too many issues for a device that should be more seamless. It needs a soft reset several times a day, the funny thing is when it does need a reset- it takes about 4 of them to finally take. There are screen errors and not all apps (PocketPlayer) in the menu load every time! I know I have the memory almost pegged, but still....!!
This is also my third replacement (Lemon law?) so I am anxiously awaiting the Omnia (but still leary of another Samsung turd) I was considering the BB Storm, but everyone at work (also hates their i760) uses a MS Exchange Server, so BB is out.
If they don't reset your NE2 I would say go for it. Worst comes to worst you'll be able to sell the Storm. If you look up the hardware info though, you'll see that it's a MUUUUCH better phone than the i760, regardless of whether or not you prefer having actual buttons.
How would you compare the Storm to the Saga, specs-wise?
I dropped my phone and cracked the screen 2 weeks ago. At that time neither Verizon or Asurion could replace the i760. After a total runaround, all they could offer was the 6800. Honestly, I am getting fed up with Verizon and this is the second time that they basically stopped supporting a product within a year of offering it. When they offer an 'equivalent' model, it never really is an equal product.
Anyway, I called back today and Asurion does have i760s again and is sending one out to arrive tuesday for the $50 fee, of course.
Does anyone with insider Verizon knowledge know the definitive fate of the i760?
It remains removed from VZW's website as a sellable phone. That plus the new SAGA on sale, and the fact that a few days ago one of their techs said i760 was in "phase out" status, leads me to conclude it's done.
I hear that some i760's are starting to become available from VZW/Assurion but I guess future inventories will be strictly for replacements.
Spent a long time with tech support today, including supervisors. One told me the Saga was just too expensive as a replacement (plus I am NOT a business customer, so they don't even have it yet). Also, warranty expired on Nov. 2nd, so a "free" replacement will cost me $50.00. So, either I get a 6800 for 50 bucks, renew my contract and get a new phone at the standard price, or switch to A T & T. I will wait until the 6850 comes out for consumers (anyone know when that will be?), and then try again...
Just realized that the 6850 (TouchPro, Raphael) is expected to be a LOT more expensive than the Saga. Both are supposed to be in stores on Dec. 1st, so I will have to try again for a Saga on Dec. 1; then, if no luck, Omnia, then Big Switch...
Called support on 10/17 to get my i760 replaced ("deep sleep issue") and there was no inventory. Was offered a VX6800 but was told I could never switch back to the i760 if I took it. Decided to put up with the issue and see how things went. My warranty expired on 10/22 so the tech said he would note my account for when I called back.
Called support again today (11/17), still no i760s available and again offered the VX6800. They couldn't tell me anything in regards to status of the phone coming back or not. Waiting to see the i770 in person before I start pushing in that direction.
Called support on 10/17 to get my i760 replaced ("deep sleep issue") and there was no inventory. Was offered a VX6800 but was told I could never switch back to the i760 if I took it. Decided to put up with the issue and see how things went. My warranty expired on 10/22 so the tech said he would note my account for when I called back.
Called support again today (11/17), still no i760s available and again offered the VX6800. They couldn't tell me anything in regards to status of the phone coming back or not. Waiting to see the i770 in person before I start pushing in that direction.
I'm hoping that the 6800s will dry up quick, especially when the Touch Pro is released. They will have to offer something decent once the 6800s are all gone.
Called support on 10/17 to get my i760 replaced ("deep sleep issue") and there was no inventory. Was offered a VX6800 but was told I could never switch back to the i760 if I took it. Decided to put up with the issue and see how things went. My warranty expired on 10/22 so the tech said he would note my account for when I called back.
Called support again today (11/17), still no i760s available and again offered the VX6800. They couldn't tell me anything in regards to status of the phone coming back or not. Waiting to see the i770 in person before I start pushing in that direction.
it might matter who you talk to I got a brand new 760 just the other day....
Verizon gave me a choice after several XV6800's and then i760's. It's either the Saga or the Omnia. After I reviwed the specs it was no choice. Hands down: The OMNIA!!
When my i760 crapped out about 5 weeks ago, I was on with Tech support for an hour before they found out they could no longer give out the i760 they had left (I was told they were in quarantine). The only option I had was to go with the XV6800.
I didn't even have it 3 weeks when I started the get a white spot on the screen. I figured I'd deal with it (except I notice it seems to be getting bigger). (sigh)
Today I found out that the HTC Touch Pro is now available at Verizon. I gave them a call and explained my situation. They tell me they still do not have any i760s and the stock is low on the 6800 so they are sending me the pro.
My i760 is now behaving MUCH better since I hard-reset it a week or so ago. (still holding off WM61 upgrade b/c of mixed reports, a few brick stories and a short-supply of i760 replacements)
Anyway, I was wondering, since my phone is now just over 1 year old, will Verizon still honor a replacement in year 2 in the event it were to crap out?
Does my Assurion extended warranty have nothing to do with that? (I thought Assurion is only for if I lose it or do physical damage to it, like dropping it down a staircase)
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