Originally Posted by Ender519

I had a bit of a tricky issue getting the Phone part to work on the upgrade for Vista, but I finally did it.

PRE-INSTALL INFO

1. This goes without saying, but when you do this ALL programs, settings, information will be deleted and phone will be set back to factory defaults.

2. The upgrade is in three parts: first, the boot section gets upgraded and the phone resets, second the OS gets upgraded and then the phone gets upgraded

3. The upgrade will very likely take twice to complete, it seems to error out the first time for everyone. This appears to be NORMAL and EXPECTED behavior at this time, and by following the directions below you should be able to complete it.

4. It took me 10 tries to get it right, namely to get the phone portion to upgrade. Follow the steps below to the letter..

5. Still doesn't work? Make sure you have done everything. Reboot your computer, try re-downloading the file and then taking your computer off the internet again, or simply try it a couple of times. Also for some reason, disabling Norton actually caused it to FAIL for me, so keep this in mind if it's erroring out each time and you have disabled your antivirus/firewall. Try another USB port if you haven't done this, but ONLY between attempts.

6. If your install errors out, do not panic. Try resetting the phone. If the phone won't boot, hold CLR + right soft key + power to get phone into emergency mode and try the install again.



INSTALL INFO

The steps:

1. Use ORIGINAL OEM cable plugged DIRECTLY into the computer.

2. Stop all running programs, get rid of all unnecessary apps in your taskbar by the clock, and UNPLUG or otherwise completely disconnect your computer from the Internet (don't ask my why, but this seems to work)

3. Perform hard reset on the phone first - turn phone off, hold center action button turn phone on

4. Setup device to sync with WMDC, make sure it shows as Connected.

5. Run upgrade
5a. Upgrade should detect phone and reboot it
5b. Upgrade will ask you to disable USB connections on WMDC
5c. You must reboot the device

6. Upgrade runs, but mine would always stop at the Port Open Failed on the computer when it came time to upgrade the phone portion, and "Starting Phone Download" or something similar on the phone. This would basically upgrade the OS, but not the Phone portion.

7. Close upgrade program, reset phone and re-enable USB connections on WMDC (this is important! If you don't re-enable USB on WDMC, the upgrade program will not be able to detect the phone!)

8. Run the Upgrade program again
8a. Upgrade should detect phone and reboot it
8b. Upgrade will ask you to disable USB connections on WMDC
8c. You must reboot the device

9. This time, when you get to the point where it says "Phone Download Started" you won't see the phone display change again but the computer will say "WRITING IMAGE" and such and the progress bar should continue to 100%

10. Afterwards, please verify upgrade was successful by going to Settings --> System --> Version
10a. PDA should read S:i760.07.V.BD14.19202
10b. Phone should read S:i760.07.V.BD14
10c. EBOOT should read 02.00
10d. H/W Version should read H:i760.07.V.Q


Now then, a couple of times I got an error that transfer failed, but I was able to reset phone and restart process safely. I did so at least 10 times last night trying to get the Phone portion to upgrade.

It is SAFE to do this so long as you follow the steps above on a stable system. If your XP or Vista installation is f'd up and full of adware/spyware and have no less than 3,000 WAREZ OMGLOL then **DO NOT** use that computer to do this! If your computer crashes or you unplug your phone during the upgrade you will almost certainly brick it. But if you are careful and follow common sense it is a safe and easy procedure. Figure about 1/2 hour or so from start to finish.

Originally Posted by Mark_A_K

Try a hard reset.