Alrighty then. I am sitting here at my laptop with my i730 connected via USB. The Activesync task icon is solid green indicating Outlook and Pocket Outlook are synced (I actually use Pocket Informant, but it uses the Pocket Outlook databases). The calendar is included in the sync selections. In Outlook on the laptop, I can see that my daughter has a harp performance this evening, Monday 11/28, from 6 to 8 pm, which is correct.
However, on the phone it shows that same appointment as an all day event for tomorrow, Tuesday 11/29, and this is just one of a ton of examples. This just happened in the last few days (I'm not sure when, but it was fine a week ago), and there have been no new software installations or system changes (unless you count entering the registration code for PocketBreeze 5, which was installed weeks ago).
All the days and dates seem correct in the device. The only common denominator that I can see is that all of the affected appointments appear to be either coded as free or tentative, as opposed to busy (I have a ton of these to keep track of my kids). I tried deleting the sync partnership and replacing the items on the device with those in the laptop when I reestablished the partnership, but the same result happens.
Like what? I've been through all the settings and see nothing that would appear to have this effect, not to mention that I haven't touched any of those settings in 6-8 weeks. Is there a particular type of setting you think might have this effect?
I'm still in need of some help on this. I've confirmed that it is a Pocket Outlook issue as the errors show the same way in both Pocket Outlook and Pocket Informant. I see no option setting that would plausibly appear to affect this. I've checked all the regional date and other settings I can think of and everything looks correct. Any ideas?
I will work with you on this later, unless someone else comes up with something first. I have a few ideas, but am on my way out the door to another appointment with a customer. Once I get back I will type up some things for you to try.
-Michael
__________________
-Michael
Need help setting up your i730/i830 or other WM2003/WM5 Phone, as well as the other hacks I have done, check out the MRailing Guides and Links
Ok, first thing I would do is make sure you backup your i730 with Sprite Backup. Do a full backup, this way you can return to it if you need to.
2. Do a Hard Reset, and go through all the settings and make sure everything is set correctly with the Time Zone and date. Do this manually first.
3. Delete all the profiles on the PC before you continue.
4. Now place the phone in and sync, creating a new profile. Check and see if everything is back to normal. It should be, provided the time zones are correct.
If it does work, then this is probably the only solution as your Appointment DB on the Pocket PC was screwed up. If this didn't work, then something is wrong on the Outlook/PC side.
Now if it didn't work you can restore your backup and we can mess with this more. If it did work, check out my instructions on setting up your phone after a hard reset in the FAQ, and try setting up your phone again from scratch, doing a backup after each software install.
I would say your Appointment DB is messed up and probably the only way to repair it is to do a hard reset and then resync everything. I did some reading to see if you could rebuild it manually, but nothing like that exists.
__________________
-Michael
Need help setting up your i730/i830 or other WM2003/WM5 Phone, as well as the other hacks I have done, check out the MRailing Guides and Links
If Mrailing's solution above works after the hard reset, you might then try to restore your sprite backup, without restoring the outlook datases. To do this you open sprite backup, switch to advanced mode, select your backup file, and then de-select personal databases (uncheck the box) this should restore everything except the outlook data, and leave the outlook databases from the "post hard-reset fresh synch" intact.
That makes a lot of sense, and also syncs (no pun intended) with what WebIS told me in that they've experienced a high level of data corruption with the i730. I'll do what you suggest tomorrow morning when I have some time and let you know how it goes.
BTW Michael, I am already set up per your post in the FAQ (90% anyway - I took a couple of liberties) - very helpful and effective.
I can't say I've experienced that (or at least that I've recognized that), though I got a new laptop about the same time I got the phone (I don't use a desktop), and I've had regular frustrations with its hard drive writing, and writing, and writing for no apparent reason and making the laptop unresponsive. I've run multiple spyware programs, defragged the disk and the paging file, shut down background processes, and everything else I can think of without success. I'm truly at a loss as to what the issue is. If you're seeing a performance issue and think it's related to the phone, I'd be interested in hearing more about it.
I made a current backup, hard reset, restored the backup excluding the Pocket Outlook databases (I did restore the phone databases - call log and speed dial), and then synced with the laptop - and everything is back to normal. Yeah!
__________________
-Michael
Need help setting up your i730/i830 or other WM2003/WM5 Phone, as well as the other hacks I have done, check out the MRailing Guides and Links
My firm uses a proprietary calendaring software that interfaces with Outlook. The whole point of the sync to Outlook is to allow mobile devices to sync with our system. I had been able to successfully synch my Samsung i600 for some time with no problems.
Recently, though, we upgraded to Exchange Server 2003. After the upgrade, I cannot successfully sync. All of my appointments are moved to the next day on my device at midnight as all day events. For example if I had an appointment on my Outlook calendar today at 11:15 to 12:15 for lunch, on my device the appointment would be moved to Midnight tomorrow and be listed as an all day event. It does not matter what time of day the appointments are set or how long they are. All appointments look correct when viewed in Outlook on my computer.
If I enter an appointment into Outlook directly, it will transfer to my device fine. If I enter an appointment into my device, it transfers to Outlook fine. The problem is appointments from my main calendaring program (that I have to use). What is odd, though, is that we also have users here of Blackberries, one Palm OS Treo and one Dell Axiom that sync successfully after the upgrade.
Knowing that the other devices worked fine, I thought the problem might lie with my i600. I asked our Verizon rep for a demo i700 which he provided. Unfortunately, I have the exact same problem on the i700. I am hoping the wm5 update will fix this. Do you think this is likely? Could it be a Samsung-only issue? Have you heard of others with this problem?
I have also hard reset both devices, cleared outlook, resynced outlook, cleared all activesync profiles, uninstalled outlook, reisntalled outlook, etc.
Okay, just in case anyone else has the problems with the i600 that I had, I've found a solution. I read a lot about verifying that the time zones were set correctly. Mine were (GMT-6 - Central Time). Because of MRailing's strong assertion that time zones were the culprit, I thought GMT-6 Central Time might have an issue on the i600. I tried using the other GMT-6 settings on the phone and they were all an hour off. This seemed odd. I then tried GMT-5 (Bogota, Lima) and that showed the correct time. I thought, what the heck & synched it. It worked fine. All of the problems with appointments being moved to the next day as all day events were resolved. By the way, outlook on my desktop is still set at GMT-6 central time.
Here’s an update to the above. (By the way, in the prior post, I mistyped the replacement phone I tried. It was an i730, not an i700.) The work-around about setting the phone on Bogota/Lima time stopped working after DST time change. I called Samsung back. This time they sent me to level 3 tech support. The technician, who was very easy to work with, said this was a known issue (apparently not known to their level 2s, but “known” nonetheless). He had me update Outlook (I am using 2003) to the latest service pack. After we did that, we had Outlook run a “detect and repair”. He also had me hard reset my device. After this, everything synched fine. He said that without the service pack, there really was no fix. He also said that because I have now done this, the i730 will sync in addition to the i600. One more piece of information. If this had not worked, he said that the “PST” could have been corrupted and would need to be fixed. I have no idea what that is or how to do it, but I though it might help someone else.
There is a little known utility in Office called scanpst.exe that repairs errors in pst files - pst files seem to be fragile and constantly get errors. You might try searching your hard drive for it and running it as well - it's buried pretty far down.
Update #3 in the Saga of the Bad Sync (although if feels like #1,283)
Okay, the problem (see Post # 14 above) is back (it has been for a while – I just didn’t want to post ‘till we’d worked on it for a while.). What ever “fixes” that I have employed before have been ephemeral at best. Here is more info: we do not use .pst files. Apparently Outlook just looks at the server to get the information.
This is starting to sound a bit like a problem I had way back when, so long ago that my memory is a bit dim, but here's what I remember.
It was when I needed to try using 2 different PIMs concurrently for some reason I can't clearly remember. In order to get the 2 PIMs to talk to each other properly, you had to map the fields, i.e., tell PIM #1 that its field ABC is the same as PIM #2's field RJQ and vice versa. It worked fine as long as it was just the two PIMs talking to one another because they were both involved in that setup. But once you got my PDA involved, everything got screwed up.
The essence of it was that there was synchronization software between the 2 PIMs which changed the database fields in which data resided away from the defaults. On the desktop it worked fine, but when the PDA went to sync, nothing was where it thought it should be.
This is a stab in the dark, but you might try this. Get the system administrator to export your Outlook account to a pst file (this is the database file Outlook uses when not set up on an Exchange Server). Copy the pst to a non-network computer with a stand alone, not your corporation's, copy of Outlook installed. Go to File, Data File Management, Add, and add the pst to the databases Outlook is looking to, then go into the calendar and see what it looks like. I'm thinking that if it's a mapping issue you will see what you've been seeing on your phone.
Weird calendar sync issue
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