So I've been calling/emailling various routes into verizon to find out how to save on the data plan - I don't tether or use push email, so the new plan would be just dandy.
A tech rep was pushing me me to make the change, then he tried. He couldn't find the option available to select for an I-730.
The next route was thorugh our corporate account rep.:
"I just need to make sure you aren't connected to a server for corporate email. Just let me know that this is the case and I'll move you down to the $29.99 (before discount) plan"
Sounded like the sales/marketing guy was going to make it happen - yippe!
Then the answers from verizon itself:
"Wireless number xxx-xxx-xxxx has a
Samsung SCH-i730, which does not support the Email & Web for Smartphone feature. This number is eligible for an upgrade. You might want to take a look at the phones that do support this feature."
and upon further probing
"....sent your concerns up to our data sales team for a better answer. The reason is, when they came out with the new plan, it was new in our billing system and set up specifically for current and future data devices. Unfortunately, your device wasn't included in that lineup and therefore our billing system doesn't recognize the plan when adding it to your phone"
So basically it is a choice of verizon's to simply not support older models (it's certainly not that our devices are not capable of email or web browsing - and why was my $40/month considered a current data service - ugh!). So it's move forward - get a new phone and a new 2 year commitment maybe, opposed to providing excellant cusotmer service/satisfaction?
jjk
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