Finally was able to order the 6800 over the phone so if been having trouble try now. I'm happy now.

I was able to order via retentions this afternoon. The rep still couldn't find any stock but said they may show up in within a day or so. He told me to order online and he would just issue a $150 credit to my account. Can't wait.

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"Never argue with an idiot. They drag you down to their level and beat you with experience."

After spending 1 hour on the phone with Sprint i finally got mine ordered. it will be here in 3 to 5 days.

what does one have to do to order from brighthand? is this a sprint employee or reseller thing?

ok what numbers are you guys calling? the 866 866... number is not working with me....

866-866-7509 gets you telesales. Just asked to be transferred to retentions. They are more likely to help if you voice your frustrations.

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"Never argue with an idiot. They drag you down to their level and beat you with experience."

I have been hung up on about 6 times now. Hopefully this lady I'm on with now doesn't hang up as well.

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The number I used was 866-869-6686 . Both times I've called, they knew about the 6800.

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Mike - Been Converged?

Wish I could tell you. I got transferred around so many times I don't know where I was!

I can tell you that I started the call on my Sprint phone using *2 and they transferred me to telesales.

Good luck!

Brighthand is a forum website similar to PDAPhoneHome. I think you are talking about Brightpoint, which is a tier 1 wireless wholesaler that sells to wireless retail organizations. They supply handsets, accessories, etc. I have an account with them but I've not used it in a while and so my online account is suspended. I will hopefully be able to get that taken care of later today, and so I'll check to see what the situation is there. The problem with handsets is that they typically cost more wholesale than they do retail, so there is no "advantage" in ordering them wholesale.

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Mike - Been Converged?