sprint telesales sees it on their screen but its not in the system and the first person i called does not know when it will be. he did say it was supposed to be made available today... he had to ask someone else because he had never heard of the phone... typical.. have been calling these folks for years on launch day and they have always have never heard ofthe phone even though that day was the release day...
Well, I didn't get my call at 9am as I was supposed to, so I called the business sales line at about 9:15am EST. I told the CSR that I'd like to order a 6800... she said, that they were just rolled out this morning. I have 4 lines, the one I intend to use it on isn't eligible for a $150 rebate, so she told me that I wouldn't be able to order it through them... they can only do upgrades... and that I'd have to get it from a retail store. I mentioned that I didn't think they would be available in the retail stores and she said true, but they would be shortly. She then told me if I waited a week, my line would be eligible for a $75 credit and she could order it. What I did was just order it for one of my other lines that is eligible for $150 credit. She claimed it would kill my upgrade capability on both lines, but I don't see how that would be since I'm just activating it on the other line... I activate new phone on that line all the time. Total price was $399 after rebate, plus $17 activation and $12 shipping. Unfortunately she told me there was no way to expedite it. She said she'd send me an email later today, or tomorrow when the distibution center confirmed the order, and that it would probably ship tomorrow and I'd likely have it by Thursday or Friday. It seems that different people are having different experinces... but I was at least told that mine was ordered. I'll keep an eye on my credit card to see if it shows.
Well, I didn't get my call at 9am as I was supposed to, so I called the business sales line at about 9:15am EST. I told the CSR that I'd like to order a 6800... she said, that they were just rolled out this morning. I have 4 lines, the one I intend to use it on isn't eligible for a $150 rebate, so she told me that I wouldn't be able to order it through them... they can only do upgrades... and that I'd have to get it from a retail store. I mentioned that I didn't think they would be available in the retail stores and she said true, but they would be shortly. She then told me if I waited a week, my line would be eligible for a $75 credit and she could order it. What I did was just order it for one of my other lines that is eligible for $150 credit. She claimed it would kill my upgrade capability on both lines, but I don't see how that would be since I'm just activating it on the other line... I activate new phone on that line all the time. Total price was $399 after rebate, plus $17 activation and $12 shipping. Unfortunately she told me there was no way to expedite it. She said she'd send me an email later today, or tomorrow when the distibution center confirmed the order, and that it would probably ship tomorrow and I'd likely have it by Thursday or Friday. It seems that different people are having different experinces... but I was at least told that mine was ordered. I'll keep an eye on my credit card to see if it shows.
I considered doing this as well (since I have three lines with different upgrade eligibility dates) but it seemed like it may be too much of a hassle.
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"Never argue with an idiot. They drag you down to their level and beat you with experience."
I called telesales first but since they couldn't help with the rebate issue they transferred me to retention. The first person I spoke with in retention said the phone was available on the website for order but they could not order it at that time (though he said it was possible that sometime today or within a half an hour they might have the capability). When I called back this morning, the second person I spoke with in retentions took a little more time to investigate the issue and told me that they would not be able to place an order for the 6800 until the 25th of June (which they also confirmed would be the time the stores would have them for order). I can only go with what they tell me. If anyone has additional info, please let me know.
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"Never argue with an idiot. They drag you down to their level and beat you with experience."
max, i just posted some info in the sprint order thread. on my scond call (first guy was clueless),, "scott" said they have started a trouble ticket because they are having issues with placing orders for this phone. he said to try back in a couple hours... so thats what im going to do....
max, i just posted some info in the sprint order thread. on my scond call (first guy was clueless),, "scott" said they have started a trouble ticket because they are having issues with placing orders for this phone. he said to try back in a couple hours... so thats what im going to do....
Sounds like a plan. I'll try again before noon.
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"Never argue with an idiot. They drag you down to their level and beat you with experience."
Sprint can be so useless....... It took me serveral transfers and 1 hang up before someone told me it can actually be bought online only since telesales didn't get it yet (i don't understand either). I try to buy it online but in order to upgrade it say I need a username and password (seems to be something different from the usual one). I only know one username and password and it doesn't work. I try to register and it ask me for the account number and I put it which (which I had in my hand mind you) and they say it's invalid. This is so ridicules.......
TBA, i had the EXACT same isses last night as you did.. i even reset my password to no avail....
im on call three and im going to see if he can find it...............
waiting......................
OK... so im put on a waiting list.. seems there have been a number of people who have called about the phone and they are putting them on a "list" and they will call once the phones are made available to order.... uuggghh.......
I'm having problems as well. I got a Treo on 5/21 with a new SERO plan and was told I could exchange it for anything and get new activation price within 30 days. Well suffice it to say it hasn't been easy as getting charged $399 for the 6800 and then returning my Treo. I've talked to Enterprise Telesales, Sales Support, Retention, etc. Either they can order it for me for $549, or it's not in their system at all. Right now I'm on hold with Executive Services, I've been on with this guy for 45 minutes. He's the first person that's actually making an effort to resolve this. I was promised no less than three times that I could do this, and today I was told I couldn't. This is why I hate Sprint...
Last rep told me it was in but the system needed to be updated so I should call back tomorrow and order for it. I don't feel like waiting tomorrow so i might wait till the evening and try again. Still you would actually think new products like that should already be updated in their system so so both us and sprint wouldn't have to go through this BS.....
I'm having problems as well. I got a Treo on 5/21 with a new SERO plan and was told I could exchange it for anything and get new activation price within 30 days. Well suffice it to say it hasn't been easy as getting charged $399 for the 6800 and then returning my Treo. I've talked to Enterprise Telesales, Sales Support, Retention, etc. Either they can order it for me for $549, or it's not in their system at all. Right now I'm on hold with Executive Services, I've been on with this guy for 45 minutes. He's the first person that's actually making an effort to resolve this. I was promised no less than three times that I could do this, and today I was told I couldn't. This is why I hate Sprint...
Please post what happen..
I am in the same boat.. I been transfered all over the place.. last one was saying that phone is not in thier system yet.
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