Originally Posted by Perceval

Hi All.

all I can do is wait.

Originally Posted by Perceval

Hi All.

I am new to the sight, but thought you all might like to hear a story related to the release of the XV6800. Prior to Monday I had not so much as heard of the XV6800. I went into a Verizon Store to look at the i760 because my "New Every Two" date is Thursday. While I was examining it, a sales person came up to me and told me "That phone is a piece of crap, you don't want to buy it" I figured at first it was an up-sell strategy so I played along and asked him what was better.

He told me that there was a new phone coming out in "the next couple of weeks" which would be better suited to be a PPC replacement (I currently use both a PPC and a Cell) I pushed him a little harder and he told me about the "VX6800" phone. His knowledge of the phone was sketchy and said I was better of checking the web for details as he was not "Officially Trained" yet. He then went on to explain that the managers get a 2 week notice of pending releases, and he had seen a memo about the phone being shipped to stores on November 7th. He also said that the stores were expecting them about a week later and then they would be trained on them sometime between the 13th and the 15th. The Phones would then be made available to the public on the 16th, but more likely for "Black Friday" because that was the "Official Start" of thier holiday sales. For those of you not familiar with Black Friday...it is what retail stores call the day after Thanksgiving.

He told me that I should call the store on the 16th to see if it was in. He took my number and said if it came in before then he would let me know but in the mean time he gave me his card and wrote down on the back of it HTC VX6800 and told me to search the web to get more info on the phone. Needless to say, the search urned out results for the "XV6800" which I assume is the samething and the sales person just transposed the letters as most verizon cells are VX not XV.

All I can tell you is that this is what happend to me Monday at a Verizon Store (not some knock off reseller). The guy could have been making the whole thing up for all I know, but since the motive should have been to sell me something as I live no where near that store, I can't see why he would.

with fingers crossed, all I can do is wait.

Originally Posted by ileanadu

Hawkinpaul,

At best u are next to last; Verizon swapped my Samsung i730 for a vx6700.

So far I'm happy with it, but I'm disappointed that it too can have alignment problems. Definitely a software issue.

I told the Verizon manager, who disagreed, that there ought to be a bypass available - at least when the phone has a pull out keyboard. You should be able to at least see your contacts & calendar, etc. even if you need to replace the phone.

My screen was only slightly misaligned, but it still worked.

BTW, the screen on the 6700 is about 1-2 mm smaller on top & bottom. I put the Samsung i730 screen protector on it to compare and that's how I found out. It looked bigger to me - optical illusion I guess because the screen has less of a frame around it.

Originally Posted by ktdan1

Guys I am not breathing from the dark side or anything but I was a long time VZ customer (actually still am, I have 4 standard family phone on their network that I will slowly move over as the contracts expire) and decided to test drive the Tilt for about month on the ATT network, I was really apprehensive worrying about bandwith and coverage issues but I have to say, I am pleasently surprised. All I can say is, don't be afraid to test drive some other networks you might be surprised. Ya know it can’t hurt all you have is time on your hands while waiting for VZ any way. Also in many cases the devices released by some of the other networks are far superior.

Originally Posted by Veloslave

Instead of everyone getting all wound up and blaming Verizon for the war and the drought and everything else that is their fault ...........

Why not get upset at HTC for selling something to the carriers that have already released them to customers that have ended up having LOTS of problems with them? The phone was not and IS NOT ready to be sold... at least if you value a product that works as advertised without a bunch of bugs. This forum is full of people with issues on this handset and personally I think that Verizon keeps an eye on a place like this; and that... coupled with their own testing has proved beyond the shadow of a doubt that the phone needs things fixed before it is ready for prime time.

It is companies like sprint... known for the worst CS in the industry that need to be held accountable for releasing this crap before a customer can depend on it. They are so desperate to try and cut into Verizon's market that they are willing to cut corners in the quality assurance department just to grab some users looking for the "new hot handset". Maybe it works sometimes because this type of customer OCCASIONALLY does not mind the bugs and will hang out here long enough to find a fix... but seriously....

Think about it for a minute

Do you REALLY think Verizon got as big as it did by "being stupid" as so many have said and not coming out with phones until they are obsolete? Do you REALLY think that they do not have a good reason for releasing something that will generate fresh revenue? Well... if you do... why are you not one of the big shots of the company? You sure make it sound like you know so much more than the powers that be.

This is NOT pointed at anyone in paticular... but then again... maybe everyone. As for me... Verizon has given me years of VERY good service... and I find that increasingly harder to say about companies these days. For me... if they do not have the new hotness out then I am going to trust that there is a good reason. Two things about Verizon that are FACTS...

They have made a LOT of money and have come out on TOP of customer service ratings everytime.... I just don't think a bunch of dummies could do that.

Originally Posted by jbh00jh

I have used VZW for over 10 years and I have never had a problem with handsets or service that they did not take care of to my satisfaction.
The only thing that frustrates me (and many others ) is not getting a
strait answer to a question. If a CSR , Store Mgr, or B2B Rep tell me they
don't know the answer to a question I ask them, I don't have a problem with
that as long as they are truthful with me. But 98% of them will lie or tell
you what they think you want to hear,just to get rid of you.
The 6800 is not a military secret or a CIA secret project. It is not an
exclusive product that VZW has to sell. When you ask a logical question
about the 6800 to people who should be able to answer, why won't they
be honest with you and answer the questions ???????????????
I can ask nine VZW employees about that phone and get nine different
answers at the same store. That needs to change.

Originally Posted by jbh00jh

I have used VZW for over 10 years and I have never had a problem with handsets or service that they did not take care of to my satisfaction.
The only thing that frustrates me (and many others ) is not getting a
strait answer to a question. If a CSR , Store Mgr, or B2B Rep tell me they
don't know the answer to a question I ask them, I don't have a problem with
that as long as they are truthful with me. But 98% of them will lie or tell
you what they think you want to hear,just to get rid of you.
The 6800 is not a military secret or a CIA secret project. It is not an
exclusive product that VZW has to sell. When you ask a logical question
about the 6800 to people who should be able to answer, why won't they
be honest with you and answer the questions ???????????????
I can ask nine VZW employees about that phone and get nine different
answers at the same store. That needs to change.

Originally Posted by Veloslave

And we all know the answer to this too...

They don't announce dates because if there are delays then they get bad PR. They tell their employees to not release dates too... but how many of them stick to that... and even worse... how do they stop them when they are trying to help someone out like a member here that is persistent about getting info? "C'mon man... just give what you have heard... I won't hold you to it" I wonder how many times that has been said? Couple that to the day and age of the net PLUS FCC leaks and you have yourself a real BUZZ that gets created without any official company involvement.

They have gone as far as mentioning officially that it will be out sometime late this year... and according to my calender they are still on schedule.

You can't get 2 out of 10 employees to give you the same info because there is no OFFICIAL info to give so they are all guessing according to what they know (OR DON'T KNOW )

You can let the leaks & rumors and unofficial info get to you... you can get frustrated that the other company has it first but IMHO I believe that there is a reason that we don't have it or know when we will. If it would help Verizon... they would be the first to let us know... that's called capitalism with it's marketing sector firing on all cylinders.

Answer this... (but not emotionally or with bias)

Why would they keep this phone or release info from us if it were ready to go?

Originally Posted by Veloslave

Instead of everyone getting all wound up and blaming Verizon for the war and the drought and everything else that is their fault ...........

Why not get upset at HTC for selling something to the carriers that have already released them to customers that have ended up having LOTS of problems with them? The phone was not and IS NOT ready to be sold... at least if you value a product that works as advertised without a bunch of bugs. This forum is full of people with issues on this handset and personally I think that Verizon keeps an eye on a place like this; and that... coupled with their own testing has proved beyond the shadow of a doubt that the phone needs things fixed before it is ready for prime time.

It is companies like sprint... known for the worst CS in the industry that need to be held accountable for releasing this crap before a customer can depend on it. They are so desperate to try and cut into Verizon's market that they are willing to cut corners in the quality assurance department just to grab some users looking for the "new hot handset". Maybe it works sometimes because this type of customer OCCASIONALLY does not mind the bugs and will hang out here long enough to find a fix... but seriously....

Think about it for a minute

Do you REALLY think Verizon got as big as it did by "being stupid" as so many have said and not coming out with phones until they are obsolete? Do you REALLY think that they do not have a good reason for releasing something that will generate fresh revenue? Well... if you do... why are you not one of the big shots of the company? You sure make it sound like you know so much more than the powers that be.

This is NOT pointed at anyone in paticular... but then again... maybe everyone. As for me... Verizon has given me years of VERY good service... and I find that increasingly harder to say about companies these days. For me... if they do not have the new hotness out then I am going to trust that there is a good reason. Two things about Verizon that are FACTS...

They have made a LOT of money and have come out on TOP of customer service ratings everytime.... I just don't think a bunch of dummies could do that.

Originally Posted by Veloslave

And we all know the answer to this too...

They don't announce dates because if there are delays then they get bad PR. They tell their employees to not release dates too... but how many of them stick to that... and even worse... how do they stop them when they are trying to help someone out like a member here that is persistent about getting info? "C'mon man... just give what you have heard... I won't hold you to it" I wonder how many times that has been said? Couple that to the day and age of the net PLUS FCC leaks and you have yourself a real BUZZ that gets created without any official company involvement.

They have gone as far as mentioning officially that it will be out sometime late this year... and according to my calender they are still on schedule.

You can't get 2 out of 10 employees to give you the same info because there is no OFFICIAL info to give so they are all guessing according to what they know (OR DON'T KNOW )

You can let the leaks & rumors and unofficial info get to you... you can get frustrated that the other company has it first but IMHO I believe that there is a reason that we don't have it or know when we will. If it would help Verizon... they would be the first to let us know... that's called capitalism with it's marketing sector firing on all cylinders.

Answer this... (but not emotionally or with bias)

Why would they keep this phone or release info from us if it were ready to go?

Originally Posted by Ex-VZWTech

Yeah, I like your phone by the way, the best phone they made except for the 9000 :P

Originally Posted by Darkrealms

Honestly, I think Verizon has loyalties. Samsung, Motorola, etc have more products available and on "the network" than HTC. I think the more pull a partner has with Verizon the sooner their products get tested and approved. Not all of Verizons phones have quality or reliability. I have taken phones back and swapped them out because they were crap. HTC has a small market and has very little pull with products with Verizon. The 6800 has been known about for at least a year now (I started looking and found it without a problem last December). I also find it hard to believe that the 6800 is that much of a mess. HTC has many products out and I have seen far fewer complaints about them than many other products. I think this has more to do with the CDMA companies changing everything on a device that probably worked fairly well from the factory (I understand every products has revisions, but would they have been as necessary with the manufactures software with WM5/6).

This is my opinion. There are many people that share it though.

Originally Posted by Darkrealms

Honestly, I think Verizon has loyalties. Samsung, Motorola, etc have more products available and on "the network" than HTC. I think the more pull a partner has with Verizon the sooner their products get tested and approved. Not all of Verizons phones have quality or reliability. I have taken phones back and swapped them out because they were crap. HTC has a small market and has very little pull with products with Verizon. The 6800 has been known about for at least a year now (I started looking and found it without a problem last December). I also find it hard to believe that the 6800 is that much of a mess. HTC has many products out and I have seen far fewer complaints about them than many other products. I think this has more to do with the CDMA companies changing everything on a device that probably worked fairly well from the factory (I understand every products has revisions, but would they have been as necessary with the manufactures software with WM5/6).

This is my opinion. There are many people that share it though.