When I ran my update on my sprint Mogul via active sync, I ran the following file: _SPRINT_WWE_3.56.651.0_RS_TITAN_3.42.02_SPCS2.04_PPST_0718_Ship.exe. I continuously had the usb cable connected, started the update, and when I went about 5 seconds into it, the phone lost its connection. It disconnected from active sync 4.5 on windows xp sp3 and the phone needed a warm reset in order to be up and opperational with the prior software. As a blind user, I am not sure of the messages that the phone might be displaying, but I suspect a boot loader. Does anyone here have any further info? I will post further info when I have eyes available. The current software ver is: 3.35.651.2, rom date: 02/22/08, radio ver: 3.35.04 Hope this helps!