I called them directly and didn't have a single issue. It was easy as pie.

Do you happen to have their number? Is this the right one: 1-800-584-3666

Thanks for the tip!

The only thing I would be cautious of is that Asurion has a limit on the # of claims in a 12-month period

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Asurion tells me that they're only replacing the Mogul with the Treo 800W or the Touch Diamond. The Touch Pro is out of stock, and they're only replacing Touch Pros with Touch Pros.

Looks like it is time to trot out the old "I'm switching to an iPhone..."

Well i just got back from the sprint store and they were like they had done test and the spot does not effect the quality of the phone. Also my EVDO turns to 1X when in EVDO zones and they did a hard reset were they erased the number and all from the phone and reprogrammed it. They said to use it for a while then come back if i have the same issues. Guess i should call Asurion.

I want to switch to the iPhone but i hate AT&T's service.

I can confirm the Touch Pro is out of stock - I'm waiting on a replacement for my NIB one that has the rainbow spot that presages digitizer collapse; and was told despite it being DOA out of the box I would have to settle for a refurb because there have no new ones.

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Have you tried Sprint Self Service Solutions? Looks like the trade-up option can change there frequently. At one time I checked it, the Mogul was being traded for the Mogul. The next day, it offered the Touch Pro as a replacement. Eventually, I went through Assurion, but my original issue was not related to the screen (even though I had the burn-in spot as well).

Called both Sprint and Asurion - denied doubly. Even when I told Sprint I was so unhappy I was ready to switch carriers. They said, basically, sorry - we can only replace your device with the same model under the insurance plan.

Guess I'll keep trying the self-service thing...

Let everyone known . The Insurance will upgrade the 6800 to diamond Touch pro . I just called today.

Just checked today and Advanced Replacement now has the Touch Pro as the replacement device! Ordered just now - will report back on how it goes...


QUICK QUESTION FOR THOSE WHO'VE REPLACED THEIR 6800 WITH TOUCH PRO:

Did any of you use a custom ROM on the 6800? I'm wondering if I should restore the factory original ROM before returning to Sprint...

If i go through the website can i see what they offer and choose a replacement before i commit to the replacement?

Yes - you can cancel the request before submitting if they don't have the model of phone you want.

You went to asurion.com right?

Just tried and got this...

We apologize for any inconvenience; however, for your protection, further verification is required to file your claim. Please contact us at 1-800-584-3666 and one of our Customer Service Representatives will be happy to further assist you.

No - I used Sprint's Advance Exchange: https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

Thanks I got it.

Now i'm debating how long i want to wait to do this with my 6700. I have 2 lines. One has the Mogul which i just replaced. The other has a 6700. Hmmmm.l

i called asurion today, told rep that i had a problem with my phone and with no questions he said "good news, we don't have any moguls in stock so you will be upgraded to a brand new HTC Touch pro within one or two buisness days".

People who used Sprint's Advance Exchange how long did it take to get the second email with your tracking number?