First, I didn't get the Touch Pro. I only got a replacement and I thought the $50 was for the Touch Pro as a replacement (in certain cases). Also, the $50 thing first came up with Sprint customers I believe and I'm on Verizon. So, no I didn't pay $50 for my replacement xv6800 on verizon. I don't have any sort of extended warranty and I'm about 1 year into my 2 year contract (otherwise I might have already switched to an iPhone).

they are sending me another xv6800 my third one just happy they will send one anyway in this economy they aren't getting more stingy

Amen. My wife is not from the States and when she hears we're getting these good as new replacements for such a little thing (my spot wasn't all that bad), she says "Only in the United States". It definitely wouldn't happen where she's from.

That being said, I'm still looking forward to my next phone whether its a Touch Pro or an iPhone or something else (Palm Pre??)

Received my replacement xv6800 this morning. The $50 was because of the Assurion insurance policy, kind of like a deductible; since I was outside of the manufacturer's 1 year warranty, Assurion's policy handled it.

It's remanufactured, but looks good. Wonder how long it'll last...

I agree. But the funny thing is i dont see any spelling mistakes in my post to begin with.

Also, the real issue is that to this day verizon refuses to recognize this as an actual issue with the phone even though they keep replacing them under warranty.

I never wanted to turn this thread into one that compares those who do have issues and those who dont, but rather i wanted to point out the fact that he's in the minority and that everyone i know has had this issue and its mostly a matter of the fact that most people get on and live with this issue as opposed to complain about it to verizon.

Also, i found it quite funny that he didnt actually post with a rebuttal, but rather decided to attack my non-existant spelling mistakes.

Good night guys.

just got my replacement xv6800 turned it on huge screen defect on lower left and very bottom way worse then the one i was replacing called them up they are sending another one this will be my 4th one like the phone but what do i do if the next one comes the same are they just going to keep fedex me a phone that is defective i didnt even activate it saw it right away .

My replacement's screen is fine so far, but the 'touch' issue is almost maddening, if not just irksome. Grabs and moves are hit and touch. I'll grab a solitaire card and half the time I don't get it, then when i do and move it, it will drop before i get it where I want it. I know that Solitaire is not a valid reason to replace my phone, but this is indicative of faulty hardware again...

I am on my 5th one now... got 4 news 1 refurb. My 2 week old phone already has the screen burn in on it. It developed it in 2 weeks.

I called in and the guy still refused to do anything about it. So now im emailing. Next step is that i will call their corporate offices and then BBB complaint. If they wanna play game, i will play game. Im not going to submit to verizon trying to rip me off.

Try the Welcome To Asurion's Online Resource Center site. I answered all the questions and at the end the site said that it didn't seem like I needed a new phone but gave a text box to comment in. Put in there the screen problem, and was notified that I'd get a replacement the next day.

Im still dealing with verizon directly... all of my replacements have been warrantied through verizon and not through Asurion. What i dont understand is why hasnt verizon tried to accommodate me sooner?

ALL I WANT IS them to resolve my issue!

waiting for my fourth xv6800 tomorrow hope its good

do we have to do a conference call to one person so they can tell us they never heard of this issue before . i was forced to take the phone just give me one without flaws.

Honestly, i really think that they know about this issue but cannot say they've heard of it due to the fact that if they did they'd be liable? I really dont know... but 5 phones is 4 phones too many.

considering i went through three i760 before the xv6800 the pain of setting all that crap up i don't want to keep doing that who has the time.

Atleast you got upgraded to something comparable after 3 replacements. Im on my 5th and im still stuck with an XV6800.

Company reps will never admit to an issue they are not instructed to admit to.....EVER! About 7-8 years ago we got a Sony 36" WEGA TV. There turned out to be a major flaw with the set, one which Sony did not want to deal with. Through the miracle of the net, many of those effected coordinated our efforts. we found that 28 individuals complained to the same rep over a 3 day period and each were told that they were the first to report the problem. Even when she was called out as a liar, she insisted that she never heard of the problem before. Sony eventually had a very poorly implemented recall where they would do a repair but you had to agree in advance to accept the results whether it worked or not. It was the last Sony product I ever bought. Apparently, it was/is cheaper for HTC to swap out a lot of devices than it is to fix the problem. As I said before, the issue is moot now that the Titan is discontinued. Although I'm not at the point where I'd say I'll never buy HTC again, I'm far more likely to buy another brand because of my experience.

I figured that was the case, but i mean honestly... there has to be a point where verizon steps up and decides that they want to keep me as a customer. Not only do we have like 4 lines + Data on 2 of those lines but i also have influence over MANY people's technology buying decisions and if verizon decides to shaft me on this they will regret it not doubt. I appreciate the fact that they've gone through this many phones but they could have saved themselves alot of shipping cost and brand new phones if they had just sent me a Pro to begin with.

I think that you have to look at the percentage of customers that actually see this thru the way you and I have. I would guess over half just live with the issue. The vast majority of the rest settle for one replacement and then give up. If word got out that a simple complaint got you a free phone upgrade and no contract extension they would lose their @$$. I agree that they should not make you go thru this many phones, but as a company I see their strategy. Is it right, No; logical, yes. In the end, I got them to replace my 6800 for a Touch Pro, but if I had the money to just buy one, I would like to have the time back that I spent having to "wear them down".

This problem aside, I still feel I have been very well taken care of over all by VZW ( not sure about Sprint's CS, I avoid them like the plague ). I have to mention that being out of contract and being able to leave must bear some on this situation. Either way, after 2 replacements, the same issue, and me being polite but extremely assertive, they did the right thing.

Admitting to a fault costs money, especially in our class action lawsuit happy society. The numbers for them just make sense - deny an underlying recurring issue and silence those that complain by fixing the issue. Don't make it so easy that everyone tries it, but try to push people right to the point where they either give up or are about to leave and then bend the rules. Now these people get what they want, feel like they are "special" and the rules were bent for them, and 99% of these phones stay in the field making them money.

received my next xv6800 this morning same prob right of the bat called them up said they are unaware of any problem they are going to send another i told them that would be the 5th one that they should do something for me they are sending me a touch pro but the kicker is ii have to pay $70 for the battery and the charger wtf said send it now i am thinking i got hosed for the dough.

Shoot, i'd pay $70 for the Touch Pro.