I rarely use my PPC for phone calls since it is a secondary phone, I use it for data quite frequently, however.

Recently had a problem with my other handset so I tried to use the PPC - and I can't make or receive calls! The last time I used it was probably 1.5 months ago, and it worked great. Since then I've made no changes to software or anything, just used it to tether mainly.

Now when I dial out or get an incoming call the call timer starts so I know the phone THINKS its working, however no sound output from the earpeice OR the speakerphone. Additionally I made a test call from my other phone to the PPC....the PPC is picking up the call but the microphone isn't picking up my voice.

I know as a last resort I can reformat the phone and start all over...however I have a lot of software on there that I use, and not a lot of free time to mess around with it. Furthermore I tether a few times a week and need to keep that connectivity Can anybody give me some things to check? Could it be some sort of driver, or do you think its a hardware issue?

Thanks for any help you can give me!

You can try to plug the Headset into the phone.. sometime if you have it plugged in to that jack, and then pull it out, the phone will not know that the headset is unplugged. Just try to plug it back in, then pull it. If that does not work you can try to just plug in the headset and see if you can hear/talk thru it.

Last thing is once I installed MSVC 1.5, then I uninstalled it and I lost all of my sound/mic/ect.. So I had to reformat and start over.

Hope this helps

A long time ago I had a similar problem and most responses were to jiggle the headset. The assumption was the connection was stuck. I did that and did get sound back for short periods of time until it just died. I got a replacement phone and have not had any problems since. I know there are people here that have fixed the problem by uninstalling software but you said you did not make any software changes to the phone. For this reason it sounds like a hardware problem.

The speaker died on mine and nothing I did could fix it. I tried absolutely everything.

Hmm...well I've never used a manual headset. I have used my bluetooth headset with it but only 2-3 times. I do have BTAudio program installed, I'll try uninstalling it.

I suppose I will also find the stock headset and plug it in and jiggle it, perhaps the phone got jarred and screwed up somethign inside.

Sounds like I'll be contacting linelock now

I am having the same problem but for a different reason.

I was using my wired headset because I forgot my bluetooth at home. At the end of the day I unplugged my wired headset and now I have no audio from the speaker or mic.

I have pluged and unpluged my headset numerous times and I still do not have audio or mic through the built in speaker or mic. Everything works over the wired headset or the bluetooth headset but not via the internals.

I have soft and hard reset my device to no avail.

I have dismantled the phone and checked the headset plug. I do not see how the headset plug could think the headset was still pluged in due to the construction of the plug. The only time contact points are made is when a plug is inserted in the jack otherwise there is no contact that I can see being made in the jack.

Does anyone have any other suggestions other than buying a new phone or living with a headset all of the time?

I would like to hold off replacing the phone until the 6800 comes out if possible so any help would be appreciated.

Thanks

In playing with my phone tonight I stuck my headset plug partway into my headset jack and got sound out of the speaker by lifting the base of the plug up towards the screen. This forced the jack inside the phone to change position and caused the speaker to start working. As soon as I release the plug the speaker stops playing but I can repeat the same process with a toothpick so it is not conducting the signal through the leverage device and the speaker will work. I am going to open my phone again tomorrow and see if I can locate the problem now that I have been able to make the speaker work through mechanical means. I thought it was a software issue but it must be mechanical. Will post more when I learn more.

Magiverdude

Guys I think I have the same issue, my speaker just died. and I do remember plugging in a headset once. and now I lost it completely. I do think it is mechanical as not even the reboot makes the sound. I am really frustrated. did anyone find out any more information

If you lost all sound like it is on mute...and only work with the headset jack sound wise...then the connectors are most likely stuck...try inserting and removing the headset jack numerous times so this might unstick the connections, this is a common problem on the 67.

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Kirvins C&S 3.5 "Still Kicking"

me too- all of a sudden after I tried to plug in a headset, my volume won't work but has come back briefly one or 2 times. Just now I tried to plug & unplug a headset & that worked but I don't trust it will be permanent. If I have to replace this xv6700 what's my next step (must have pda!) Thanks!

I found out that the connector on the inside of my unit had broken the connection to the main board on my unit. For some stupid reason if the connection is broken between the headset connector and the board the internal speaker will not work. If you can get it to work on your phone do not plug the headset back in. If you do you run the risk of breaking the connection again and not getting it back. That is what happened to me. You would think that the circuit would be designed to force the internal speaker to work if the headset plug is damaged not the other way arround.

Magiverdude

Does anyone know of a hack that will disable the headset jack? Mine has the same problem, and sometimes the phone speaker will work, and sometimes not. I never use a wired headset, but rather a bluetooth one. So, I don't need the jack, and it would be nice if the phone would work.

Surely one of you super-genius guys know of a way to program around this issue?

Hopefully awaiting wonderful replies,
--Glenn.

The jack is electrically in the path between the processors and the speakers (internal and external).

Your options:

Try gently cleaning the jack with a plastic pipe cleaner and a small amount of Isopropyl Alcohol 90% or electrical contact cleaner.

Replace phone

Replace jack

Get the jack pinout and bypass the jack on the motherboard

T_O

PS FYI, Information on Tip Ring Sleeve Jacks
TRS connector - Wikipedia, the free encyclopedia

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The_Omni