I work for a company that uses these phones with all of our Sales Force. These are working out great for them except for this one issue. Currently, if we have a person call into our Voicemail (VM) system or into Verizon's VM, they have a 75% chance of completing the call with no issues. The other 25% of the time, they start to hear their VM and it hangs up the call on the VM side but leaves the user hearing a dial tone and the display of the phone saying "In Call" instead of connected. They then have to end the call and try to call back to be able to listen to the messages. This lets them retrieve it about 80% of the time successfully with the other 20% resulting in the same error again.
We have found that this is not limited to just our VM system or Verizon's VM system. There is the small caveat that if we call a company that uses an automated attendant (Where the computer states if you know the party's extension press.....yada yada) it will connect the call and then hang up on the party to which we were trying to reach. Now the phone works fine with just a normal call to a person with no machine interaction.
We have called Verizon, and we are still having no luck figuring out what is going on with these several phones. I have tried several things to replace figure out what might be causing the issue (listed below,) but I have had no luck with this issue. I would have thought it would have been a bad handset but with having several doing this, I wouldn't think so. I then thought it might be a bad batch of phones, but I ordered several of them at different times as we did a Phased roll out. So then I tried the list of things here to see if it would make a difference:
1. Soft reset the phone and try numbers again.
2. Hard reset of the phone and try again
3. Update the ROM to the latest version
4. Soft reset of phone and then call before Data initiated.
5. Initiated data then call
6. Disabled blue tooth
7. Disabled WiFi
8. Made sure the phone was using Long Tones instead of Short tones or None.
9. Tried on Speakerphone (have yet to have this one fail)
10. Had Verizon monitor the line while making calls till it failed. The information they see is that it hangs up gracefully on their side.
If anyone has had this issue and has had it resolved, we would be greatly appreciative to know how to fix this problem. My Sales guys are ready to toss the phone and go to a different model, but I think it is fixable and don't want to lose the money already invested in these phones.
As far as the issue with your PBX, what system do you use? How do the users call in to retrieve their VM? DID, through an AA and pressing # or another button to login, through their extension and pressing # or another button to login?
Also, are you exceeding the amount of VM lines that you have in your PBX?
__________________
Bryan
"I'm not going anywhere NEAR that sabertooth snatch of yours." - Dr. Christian Troy
We currently have a ComDial system for our PBX. Now this is not just isolated to our VM system. This is for Verizon's, ours and some of our clients who use the AA feature on the phone switch.
As for our switch, I have 23 channels available to the switch and we have never hit more than 12 active at anytime. They do also connect in either via # key on their message or through an AA. We have also the ability to have the system call us when a new message is on the system and it fails then (The PBX initiating the call not the Cell).
Your PRI is 23 channels. Normally a traditional PBX has VM Cards that are limited to 2, 4, 8, 12, 16, and on up connections for VM access, unless it is a SoftPBX where it usually uses the PRI instead (cutting the cost of hardware needed).
That being said, is this isolated to only 6700's? What about other Verizon phones? What about other carriers? Is it the same phones having the problem or is it random?
If it's the same phones and only happening to 6700's it sounds like you may need them replaced from VZ.
__________________
Bryan
"I'm not going anywhere NEAR that sabertooth snatch of yours." - Dr. Christian Troy
I am sorry for being misleading on the PBX VM. I had one of those brain lapses from working too long on a problem. We have 16 available ports to VM and have yet to hit all of them at the same time.
As for the phones, it is isolated to only the XV6700's. I have had my Motorola E815, Motorola RAZR, LG4500, LG6100, LG8300 from verizon work flawlessly. We have also worked with Cingular phones and Sprint/Nextel with no problems either.
It seems to be isolated to the XV6700's but I don't see how I would be lucky to have it fail on several phones that were purchased over a two month window and not bought as a whole lot of phones. I do know from working with VZW in the past that you don't normally have issues unless there is a problem with the whole line when you purchase them months apart from each other. I am however currently working on getting new HW from VZW to try to alleviate that issue as well. I am just looking into if anyone else experienced the same or similiar issue.
You've got yourself an original problem it sounds like I haven't seen this problem with Sprint 6700's (I've got about 20-30 of them floating around my company). I am really interested in knowing the answer to this one. Unfortunately I can't help you anymore
If there is any new information/questions, please share!
Bryan
__________________
Bryan
"I'm not going anywhere NEAR that sabertooth snatch of yours." - Dr. Christian Troy
I haven't seen this problem with Sprint 6700's (I've got about 20-30 of them floating around my company). I am really interested in knowing the answer to this one. Unfortunately I can't help you anymore 
Login
Panel
