Often we gather here to complain and gripe about Sprint/Verizon/whomever...

Just had a good experience that might help others out there.

My 6700 (Sprint) is now 10 months old (11/05). Headset jack is flaky. Wiggle/turn/move the headset or audio adapter and the sound cuts in & out. I was living with it for the past 2 months, and had enough.

I don't have "insurance" through Sprint (I have it through State Farm (search this forum for details of this nice deal)). As many of you know, if you don't buy Sprint's "insurance/in-store service", you need to "Contact 'Audiovox' to get your warranty repairs done, which means you send your phone away for a couple weeks" ...according to the rep in the Chicago Sprint store (downtown on LaSalle St).

My other option was to pay $35 and have them repair/replace if necessary. OK -- $35 and an hour of wait time; or "free" and 2 weeks without a phone? Easy decision. I told them to fix the phone.

After an hour, they said "the headset jack works fine". I said "No. it shorts out." Their reply "we won't fix it just for that. if it was totally inoperative, we would replace it."

I placed a curse on their city (sorry Chicago-ans) and flew home to Ohio, where I went to the Sprint Store in North Olmstead. (Cleveland area)

I gave them the phone, again stating my headset shorts out. An hour later I return, they say "$35, and you get a new phone."

Sweet. New Phone .. in box! With all new accessories! Very nice!

Moral of the story: Cleveland Rocks, Chicago sucks. Er, I mean, If first you don't succeed, try try again.

Now, on to convince my State Farm agent to pay the $35 repair fee...

That was nice of them. Now for some not so good news... chances are that when you are using EVDO with your new phone and someone calls you, you are NOT notified. You now have a phone that doesn't rings. (The caller will hear ~5 rings, then your voicemail. At some point in time when you are done with your EVDO session, you'll receive a 'New Voicemail" notification).

So I've read. Oh, well. Looking for the 6800 or SOMETHING to replace it soon. Like many of us on the 'cutting edge', I can't believe I've had the same phone for almost a YEAR. (It's so old fashioned.)