The following pics demonstrate what is happening. I am running a PPC-6700.
I don't understand why. I have unistalled and reinstalled AS as well as trying different versions. I also manually deleted the AS reg keys and program files too. Nothing seems to work. It won't even update my existing PIM info either.
I do have contact and calendar items in Outlook from my last successful sync before all the issues, but now it will not update the sync and now does this.
This issue has happened before and the only thing that fixed it was a reformat and clean install of Windows on my PC. I do not want to go through that again. I tried hard resetting my device and it still will not work.
I did not find any other fix as of yet.
Hopefully someone can help. ???
Thank you very much.
Also I do not have a loss of PIM info, but AS simply will not sync it. All it does it what I have displayed in the above pics. It keeps my phone's info as well as what was existing in my PC's Outlook prior to the issue. It will not update either my phone or the PC's Outlook anymore. Now all it does it add about 50 appointments at the 1pm time slot(of only the PC) and about that many blank contacts right before my existing contacts.
If I delete both of the blank contacts and appointments they only will not reappear, but AS will not Update the PIM info either. Also when I delete my PC to PPC partnership and then resync the same issue happens with the blanks and no updated PIM.
__________________
There is no ideal routine. In fact, the key to any routine lies in your ability to abandon it for another.
OK are u trying the new Beta Office 2005? If you are, do not expect active sync to work correctly, as I am sure AS is not tested/certified to work correctly w/ this new version of Office
Hmm, could it be because you're using a BETA version of Windows Vista? Or is that just some Theme?
Nope no Vista as it is just a theme pack. That is new and that problem occured prior to that. I have been trying to fix this issue for months and finally decided to post out of desperation.
__________________
There is no ideal routine. In fact, the key to any routine lies in your ability to abandon it for another.
OK are u trying the new Beta Office 2005? If you are, do not expect active sync to work correctly, as I am sure AS is not tested/certified to work correctly w/ this new version of Office
I am using 2005 and I have had this issue with Office 2003 as well as 2005.
__________________
There is no ideal routine. In fact, the key to any routine lies in your ability to abandon it for another.
BTW, where do you get the Betas? Actually, forget that thought. Active sync is enough trouble as it is.
What version of AS are you using is a good place to start. Usually will involve a reinstall of the next version up. I think I have seen everything possible go wrong with this application, but I believe that 4.2 is more stable than previous versions so if you are not running that, would install it over whatever you have. Often a reinstall solves problems. But, first I would back up your databases with the suffix .pst. You can read these in later is disaster arises.
Actually I have found it does not matter. I have used Windows Vista, with Office 2003 and 2007 and it worked, but soon stopped and the issues began again. I have used and am currently using(after a reformat and clean install) Windows XP Pro with Office 2007, but the problems occurred in 2003 so I thought I'd try to see if 2007 Beta would make a difference. same song and dance.
Also I have tried AS 4.1 and 4.2(which I am now using).
__________________
There is no ideal routine. In fact, the key to any routine lies in your ability to abandon it for another.
You have done a clean reinstall of both the PC OS and the PDA OS and there are still problems?
If you have done this, I have little hope to offer.
Are your contacts still there on the PDA? If so, you did not do a real clean reinstall.
Only last thing I have always tried is to reload the database from the PC to the PDA (assuming the PC Outlook pst file is OK... and it is usually pretty resiliant).
You do this with this registry hack (on the PC). It will reset the partnership and give you the chance to move the (good) PC dataset to the (bad) PDA one:
All ActiveSync Manager registry values are under the
HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services\Partners\DeviceID\Services\Synchronization
subkey on the desktop computer.
Change reset partner from 0 to 1. You then get the otion, on resync, to overwrite what is on the PDA with what is on the PC (or vice versa).
Good luck and tell us what happens since I like to follow Activesync issues.
You have done a clean reinstall of both the PC OS and the PDA OS and there are still problems?
If you have done this, I have little hope to offer.
Are your contacts still there on the PDA? If so, you did not do a real clean reinstall.
Only last thing I have always tried is to reload the database from the PC to the PDA (assuming the PC Outlook pst file is OK... and it is usually pretty resiliant).
You do this with this registry hack (on the PC). It will reset the partnership and give you the chance to move the (good) PC dataset to the (bad) PDA one:
All ActiveSync Manager registry values are under the
HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services\Partners\DeviceID\Services\Synchronization
subkey on the desktop computer.
Change reset partner from 0 to 1. You then get the otion, on resync, to overwrite what is on the PDA with what is on the PC (or vice versa).
Good luck and tell us what happens since I like to follow Activesync issues.
I know the difference between a hard reset and a soft reset. LOL
I performed a hard reset and use an exchange server so everything was backed up fine. I simply desire to have a backup of everything in my PC as well. It used to work fine. I just don't know what happens to cause this. I will try your suggestions.
Thanks
__________________
There is no ideal routine. In fact, the key to any routine lies in your ability to abandon it for another.
Also why wouldn't I just delete the partnership and do that again instead of changing the reg value as you suggested? Wouldn't that do the same exact thing. I have done that many times before, but no cigar. Just wanted to know.
Thanks
Trying reg now.
__________________
There is no ideal routine. In fact, the key to any routine lies in your ability to abandon it for another.
One quick thought on this... Whenever I have had probems with active sync not working it has been because of a firewall. I have to shut down zone alarm for active sync to work on my laptop.
Not to keep going down this road but I found someone that was using ms firewall and was having a problem with it.
Quote:
Originally Posted by captaindingbat
I had an active sync problem before. I called Sprint and they had no idea. I read somewhere that the MS firewall causes problems and that was exactly it. Just disable the firewall for the connection and everything works fine now.
This is what i have found out about syncing issues with the PPC-6700 along with AS 4.2 and Outlook 2003 and higher. Usually what happens when you run into this issue from what i gathered from microsoft is that profile information saved using ActiveSync to Outlook can become corrupt data from the windows mobile operating system to ActiveSync. The corruption with happen 2 ways.
1.) Corruption occurance during sync operation between Windows Mobile 5 and ActiveSync
2.) Corruption occurance during sync operation between ActiveSync and Outlook.
3.) Data corruption with Outlook.
The end result unfortunately that i have found with this is uninstalling Outlook and active sync then doing a hard reset on the device which at the same time would defeat the purpose of backing up information. Even microsoft suggested manually writing down calendar and contacts information.
I was a bit suprised to find out that there is somewhat of a know issue with older versions Outlook products (Outlook 2000,2002,2003,) and ActiveSync.
Supposedly the issue was fixed with the turn about of Outlook XP but im still researching this issue. Maybe there is a workaround microsoft has not tried yet.
All in all ive had customers call in about the same issue and the end result has always been one of 2 things:
Reinstall Outlook, Hard reset device and start over
or
Contact Microsoft.
Note: This is after doing extensive troubleshooting with ActiveSync and Outlook.
Active Sync Screwed Up Royally!!!
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