This is going to sound strange as heck...(at least for me). I've been a 6700 user since it first came out from Verizon to replace my 2yr old Samsung i700 (and I had Thera before it). The first few weeks that I used 6700 everything was flawless....world of difference versus the i700, and of course, light years ahead of Thera. During those first month or two, I couldn't find a case that I liked, that is, until Krussell released theirs several weeks ago. (I had Krussell before for my Samsung, and I loved it. Driver's licence, credit cards, business cards and i700 in one package. Krussell's case for 6700 can only hold one card, however).
Then suddenly, I started noticing that whenever I slid out the keyboard, my 6700 would lock up, requiring a soft reset. After several days of this, I decided to hard reset the device...yet, no luck. I've since gone through 4 hard resets, and I've tried loading up one app at a time to try to isolate the problem, thinking that it's all software related. Over this past weekend, I spent a good several hours loading and reloading, after the last hard reset. After several hours of succesful and seamless portrait/landscape/keyboard slide transition, I thought I've taken care of the issue, so .... I put it back into the case, slid out the screen to type an sms, and ...poof..another lockup. I now realize that it was only when it's in the case, that the lockup occurs.

Does this sound strange to anyone else? I realize that 6700 is sensitive to magnets, however, as far as I can tell, there is no magnet/magnetic clip on the Krussell. Can anyone else who use a Krussell validate my problem here? I am still hopeful it is not a case issue because I'd really hate to give up on my Krussell. Any help/comment would be appreciated. Thanks in advance.

your phone sounds like a candidate for lockline and swapping out a new one, do you have insurance?

__________________
e-care's most wanted!

But what I was saying, the phone itself is working fine (i.e. no lockup) AS LONG AS it's NOT in the Krussell case, so even if I were to bring it to VZW, when they test the unit, it will work. I am needing validation that other users are experiencing what I am experiencing with this particular case, and if so, whether there is an explanation and solution to this.

Hey g00f..
When I read this thread, I decided to check my device. I too have the new Krussell case, however lately I have not been using the keyboard. However, after reading this, I decided to check it. Oddly enough, first I couldn't even slide the keyboard out. Then today, I noticed that the keyboard would lock up. I would be typing away and the cursor would stop. I am not sure yet if the case is the problem or not. I just soft reset the device to see if it runs any different. I will report back. I was thinking about just removing the plastic. I think it will still hold...you have to hold the keyboard when typing anyway.

Yikes, i bought a Krussel 2 weeks ago, but have not really used it yet. I'll monitor it over the next few days, as I'm now going to be using it a little more.

I've had a Krussel for a couple of weeks now and no problems... I was worried about the plastic covering the keyboard but haven't had any problem.

With a soft reset, the device works fine. Looks like it was locking up on its own. However, I have noticed that the device really never sat in the plactic sleeve with all the holes lined up. Any suggestions on how to get it to do that?

I've been using the Krusell case for the last couple weeks and I've had no problems with lock-ups nor with fitting the device into the case. Perhaps your case is just a little off specifications? When I do slide my device into the case, I try to "smooth" the plastic cover over the keyboard by pulling it taut at the edges.

That is exactly what happened to me, or rather, one of the things that happened leading to a lockup. Other lockup incidents would occur simply after I tried to slide the keyboard out. Reading your later reply, I noticed that you think by soft-resetting, this problem went away. I haven't had that success. So, please keep me posted on whether or not this lockup problem went away permanently for you. Thanks.

My case actually fits in rather perfectly, and the build quality of Krussell is flawless as usual, which is why I am really anxious to find a solution to this lockup issue because I really want to keep and use this case.

g00f,

Well, I decided to cut the holes bigger in the plastic where it just seemed like the device wasn't fitting properly. The problem is the keyboard still gets "stuck" and I have to pull like heck to slide the keyboard. However, the keyboard has not locked up since the soft reset. Does anyone know if the brando case has plastic on the keyboard? I am guessing if I just cut the darn plastic off, I could still use the case...cause I really like it.

I like the Krussell case quite a bit, but recently I noticed that the little plastic flap for the keyboard slide is broken - making it very hard to insert the phone into the case. Any suggestions?

becca:
thanks for the update. I actually tried what you did, except I went a bit further. I cut approximately 3mm off the top of the plastic cover to ease sliding movements, which it did. Then, I slid the keyboard/screen to start typing a message...dang... still locked up immediately after I slid out screen. Again, the sliding operations did not cause any lockup while the 6700 is OUT of the Krussell case.
As a backup, I've ordered a plain old plastic holster today for 6 bucks or so. If this device locks up everytime I need to use the keyboard while it's in the case, then you can imagine how useful this thing become for me.

So far however, judging from the responses to this thread, I seem to be the only one constantly experiencing this lockup, with becca77 being the only one who confirmed a similar lockup experience on your own, although you seem to have solved it by soft-resetting the unit. Not that I wish anyone else this frustration, but anyone else can confirm this? Weirdest thing I've experienced. Thanks.

i used my case yesterday, made a few keyboard entries and sent a few txt messages. My device fits very snug, but my keyboard opens and closes without hitch. I experienced no lockups while using the device in the case. I'll keep watching it though, since I didn't use the keyboard *that much*.

I decided to just cut the whole darn plastic piece off. When I just cut off some near the keboard, then it was hard to close the keyboard because it kept getting caught on the plastic. I didn't see if the device will fall out when I want to use the keyboard, but I will try that later today. I may just use this case when I want to look cute (and not use the keyboard) and get another case that seems to be more funtional without all the problems.

Although, I feel like a crack whore because this is about the 4th or 5th case I have bought for this device and I just can't seem to figure out which one I will like forever.

I hope you figure out your problem soon. I know that when I did have the device in the case with the plastic, it would stay very warm..I was worried that it would overheat. But no worries about that now.

B

Couldn't help but notice the thread title. Although I still use the OEM case, something similar happens to me.

I suspect there are instances, most likely when I'm sitting, where extra pressure is exerted and the case presses on the screen or the buttons on the left-hand side of the phone.

I have my phone set up to activate periodically for updating weather, RSS feeds, etc. If the case presses something while the phone is on, updating something, there is no telling what might be activated. I usually find out about it much later, when I retrieve the phone from the case, only to discover it has passed out. I know this is possible because on a few occasions I've taken the phone out of the case and noticed it was on, and a menu was open.

Usually, a soft reset will get everything in working order, though.

--Mark

hi!

which krussel case are you using?

any links?

thanks!

perhaps this is a case of reading a post about behavior, and now i experience it too, but yesterday, I saw the same behavior after using my Krussel Multidapt case. I took the phone off my hip and opened it up and powered up the screen. It turned on but the backlight was out and the device was locked up. Soft reset and it seemed fine, until i opened the keyboard and it locked up again--screen never rotated either. Reset 3 more times, and each time the same lockup would happen when sliding out the keyboard. The 4th reset, i took the phone out of the case and its been working fine every since. not sure if this is case related or not, but its certainly curious behavior. I havent tested anymore using the case cuz i need my phone to not lock up. When i have some more free time to test, i will.

breaker: here's the link to the Krusell's case
http://www.krusell.se/product.php?pr...63&category=16

cranker: I honestly do not know what to make out of this issue. As I stated earlier, the first tens or so times it locked up on me, I wouldn't have suspected that the case maybe the culprit (and I am still treating this assumption with a healthy degree of skepticism). My suspicion was prompted by the fact that the lockup does not occur whenever the device is out of the case. So, yes, I'd greatly appreciate your experience and feedback once you've done further testing.

becca: I am somewhat reluctant to cut off the entire plastic cover for fear that the 3-sided leather retainers may lose it's rigidity overtime, and allow the device to slip from the bottom of the case. Since you've gone ahead and cut it out, what's your opinion on my concern? And, how's the WM5 stability so far?