I just got my ppc 6700. I upgraded the software through sprint website (it's a sprint phone). Now my phone asked to upgrade the ActiveSync to 4.1 from 4.0. Now it will not syn. it Either says conecting, checking for changes, or it just wont connect at all. What do I do ? HELP . thanx

That happens on mine also. I think the sync relationship messes up and the phone settings won't match the PC settings.

With the phone NOT connected to the PC:

On the PC, open ActiveSync, under File, Delete Mobile Device.

On the phone, goto Programs, open ActiveSync, then Menu, Options, select your PC and press Delete.

Now when you connect to the PC, ActiveSync should set up a new relationship and ask what items you want to sync.

Another possibility but you don't describe these issues: Sometimes ActiveSync will put up a dialog box behind the main information box. The program is waiting on your input but you can't see it. Then when you exit ActiveSync which seems to be stuck, you suddenly see the dialog box but it is too late since ActiveSync has closed. If you see this happening, just keep all programs minimized when you connect the phone and then nothing can hide the pop up box.

This is the official fix from sprint for the syncing issues after updating rom and using activesync 4.1

not sure if this will work on verizon.
basically activesync wasnt ready for wm5
this cab will fix it though until AS5 comes out.

(this file is actually a .cab file, but cant upload cabs so just rename .zip to .cab)

Attached Files

6700USBFix.zip (2.2 KB, 98 views)