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Old 04-28-2006, 04:09 PM
     
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Join Date: 01-28-2006
Location: Bloomington, MN
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how do I clear by Activesync Inbox without doing a hard reset??

I've been successfully using Wireless Sync to retrieve email for several months now but two weeks ago this came to a crashing halt. I tried a bunch of stuff on my own to fix it but nothing worked. Last night I finally called Verizon customer service and they tracked my problem down to an email -- I'll call it the killer email -- that I somehow received. They claim that there is something in this email that my 6770 doesn't like, which is preventing it from downloading my Inbox from the Wirelesssync website. My outbox, calendar, and tasks still sync up just fine. It is just the inbox that doesn't sinc supposedly because of this killer packet.
The killer packet is from "[no sender]" with a subject of "[no subject]". I'm not able to view it or delete it. Verizon CS told me I needed to do a hard reset to clear out all my emails. Last time I did a hard reset it took me several hours to reload all my goodies.
Does anyone know how to delete the Inbox file without doing a hard reset? Or any other suggestions?
Thanks
 
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Old 04-28-2006, 04:59 PM
     
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Join Date: 01-26-2006
PDAPhone: XV6700 (Since 1/13/06)
Carrier: Verizon
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Yeah.... its easy.... create an Activesync connection that syncs your Inbox, then simply REMOVE that Inbox checkbox in the activesync settings for that connection. It will warn you that this will delete all of your email. Hit YES to continue.
But make sure Wirelesssync is not running, otherwise it will delete all of your emails on the server too.
As always, make backups prior to doing this. In this case, make sure you Copy or Backup all of your Inbox emails.
 
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Old 04-28-2006, 06:19 PM
     
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Thanks. You rock!!! I owe you a beer for this one.
 
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