Or is it just me?

Yep. Hopefully they will bring it back this morning.

whats theyre refund/cancellation policy? its kinda vague on their website...this is pointless for me if outages are common. when its not an outage like today there are plenty of times that their service slows to a crawl.

I must have not noticed the outage today, but I have been on for over 1 month now and have not had any outage issues.

Maybe they was just doing some needed upgrades do to the increased subscribers since this service works great adn much better than mail2web.

Just a thought

__________________
GREG HARKINS
GREGHARKINS@BRINGINGFUNTOYOU.COM
www.bringingfuntoyou.com

Coincidentally Seven was doing maintenance on their servers and network today about the same time, or was it coincidence?

I wonder if 4smartphone.net and Seven are tied together somehow or if they just chose to do maintenance on a Saturday at the same time, which wouldn't really be that much of a coincidence. At least Seven gave its users advance warning of the scheduled maintenance.

ramjet73

Here is an email i got from them today regarding their outage:

Dear Mr. Harkins,

Sometime around 4:30am Saturday morning, we experienced a partial, yet important outage of our 4SmartPhone service. On behalf of our company, I would like to apologize for any inconvenience that this might have caused.

Without getting too technical, one of our front-end servers had a hardware failure at approximately 4:30 AM (GMT-7), but because of the particular nature of the problem, its network connectivity (heartbeat) was still alive, therefore preventing the normal fail-over to transfer over to one of our backup servers if and when such an issue might occur. It also made this event more difficult to identify and solve.

Nevertheless, an hour later, with a second alarm, our team was deployed to the data center to make the necessary intervention, and retire the faulty server. The service was back up briefly around 8:45 to 9:00 AM, but we brought it back down to finalize necessary and important changes as well as the setting up of crucial deployments for our new failover servers that have been installed. Hence, 4SmartPhone's full service was re-established around 10:18 AM.

It is important to note that while this outage prevented many customers from accessing their mailboxes, NO emails had been lost as the servers handling mail reception as well as retrieval from POP accounts were not affected by the outage at all.

Once again, we apologize, I want to thank you all for your understanding, and for being 4SmartPhone customers.

Please do not hesitate to contact us again if necessary.

Best regards,

The 4SmartPhone Team

mailto:support@4smartphone.net


Being the impatient people that we are, we seem to find these issues pretty quick........ but it looks like they got it fixed so all is good now in the world of email.

__________________
GREG HARKINS
GREGHARKINS@BRINGINGFUNTOYOU.COM
www.bringingfuntoyou.com