I'm having trouble connecting my PPC-6700 to the wireless network at my house.

First I tried to connect (using the proper 128-bit Network key) and was getting the error "The network key is incorrect. Enter the correct key and tap Connect". I then changed the settings on the wireless router to the simpler 64-bit encryption with a shorter key. After entering the correct Network key again, I was given the same error. I've even tried disabling the WEP security and the device still is unable to connect.

I have multiple laptops in the house that all seem to connect in each of the above three scenarios. I'm beginning to think there is a hardware issue with this particular device.

Is anyone having similar issues? Any suggestions would be great.

- Orijnal

try turning off bluetooth while connecting to WIFI - I was having the same issue - see thread Bluetooth & WIFI

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d6l9p
Peace Within

Thanks for the suggestion... unfortunatley I do not have bluetooth turned on. That's a good point, though. I should mention that I have tried to connect with 'only' the wi-fi radio enabled (I turned both the phone and bluetooth off in the Wireless Manager application).

BTW - I just spoke with Sprint Customer service said they are unable to help with this as they don't support or have documentation on this feature at this time Kinda odd that they sell a phone that they don't support.

- soft reset
- turn on the wifi
- when the box comes up telling you its found your network just hit dismiss

- go in and type everything manually (new connection in network cards)

- make sure you are watching case sensitive stuff E is E not e etc

- then tap on the connection you just made and click connect

- also might wanna restart yoour router

lemme know

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d6l9p
Peace Within

What finally worked for me was to change the router settings from 54G-only to 54G-auto. Does this phone really do 802.11G or does it do 802.11B?

How would we ever know what speed it was connecting at?

I've tried all of the various suggestions on the board about setting it up manually, turning off BT, etc.. and I still can't connect. The only way it ever works for me is to enter the key each time. I seem to be unable to save the key in the settings. Under network key, it seems that "the key is automatically provided" is always checked. Even if I uncheck it and enter the correct key, I just get an incorrect key message and then the box gets checked again and they key I entered is gone.

I even tried changing my router settings to not broadcast the name but that doesn't help either.

Anyone have any suggestions or tips on how to get the key saved correctly so that I can connect to wifi without re-entering the key each time?

The phone only does 802.11B

Yes--this worked for me as well.

I bought Wi-Fi companion...very sleek I thought.

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"I think, therefor I am"
-Rene Descartes

I also had my router set to "108.11G only," but had no clue to even look to see if this was set incorrectly. My PPC6700 found the network name (SSID) and said that it was "Available" after trying to connect. I thought that "Available" was good, but later found out that what I was looking for was "Connected." This leads to two questions:
1) If the 6700 cannot work on 802.11G networks, how did it find the SSID? 'G' networks work at a different frequency band.
2) Why in the heck did the 6700 not tell me what the problem was. Apparently someone thought that it was better to show "Available" when really the network was unavailable. It would have been a lot less rude for it to say "802.11G not supported."

All having issues with associating to an AP on a network with a seperate DHCP server beware...

My home WiFi network has been working like a champ for many months now. I have three pc "wireless PCI cards" which have static addresses, and my 6700 DHCP.

Today I could not connect it kept asking for my wep key, I use shared wep by the way. So I f#$%ed with the 6700 reentering the key, removed the settings under "Configure Wireless Settings", reset the AP, nothing worked...

Then I remembered, I DISABLED DHCP SERVER in my router cause I was setting up a Windows 2003 SBS to test the exchange sp2 before i deployed it in my office!

After all this I got to thinking shouldn't the 6700 just connect and assign it's self a 169.254.x.x address????

Hope this helps someone some time..

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Chris