they have reprovisioned my phone at least 6 times... had me create new connections... etc... still no damn vision service. this is pissing me off. Every time i get a error 67 or and error 1012.
gonna have to call them back today and see if there is anything else they can do. if they cant fix it today, im having them send out a replacement overnight. this is just crap. i spent over 1.5 hours on HOLD last night.
not only do i not have vision services, but with them fiddling with my account not only did i lose my original vision package, but now i am getting charged $15 a month for text messaging with is just bull. When i call in, i am going to demand a $170 credit to my acccount. I had 17 monthes left on my contract with that $5 plan and now i have to pay $10 bucks extra a month. I dont think that this is an unreasonable request.
whats even more messed up is now on my account, i dont even show ANY kind of vision services on my line... ARGHH!!!!
Have you gone to a store? They might not know anything about the particular phone but they can see why it's not provisioning. All I had to do was enter ##227118# and enter the MDN and MSID and all was gravy after it rebooted, almost instantaneously.
I have fixed this problem before by doing the following. Log in to your Sprint account. Click on the "My Personal Information". Once you are there check your pcs vision username and make sure there is one. If there is, then click on the pcs vision password type in a new password and confirm it, choose a security question, check off where it says my phone is on and has singal. Wait a few minutes and your phone should start getting an OTA provisioning of Vision. I did this as soon as I turned on the 6700.
I have found that if you have changed the vision username, it seems that the option to change it again does not show until the username has been pushed down to the devices. At least that appeared to be the way when I changed my wife's username last week.
Originally posted by takmsdsm they have reprovisioned my phone at least 6 times... had me create new connections... etc... still no damn vision service. this is pissing me off. Every time i get a error 67 or and error 1012.
gonna have to call them back today and see if there is anything else they can do. if they cant fix it today, im having them send out a replacement overnight. this is just crap. i spent over 1.5 hours on HOLD last night.
not only do i not have vision services, but with them fiddling with my account not only did i lose my original vision package, but now i am getting charged $15 a month for text messaging with is just bull. When i call in, i am going to demand a $170 credit to my acccount. I had 17 monthes left on my contract with that $5 plan and now i have to pay $10 bucks extra a month. I dont think that this is an unreasonable request.
whats even more messed up is now on my account, i dont even show ANY kind of vision services on my line... ARGHH!!!!
My first question would be do you have a consumer or a business account. If you have a consumer account they may be haveing trouble setting up EVDO. PM me if they have not straightened everything out for you.
This isn't really totally on topic but its related and it happened to me yesterday. I called Sprint CS to ask a question about vision and my account. The girl that fielded my question opened my vision or looked at something that she wasn't supposed to and I lost use of vision. Suddenly I couldn't connect. She said it would be back in about 20 minutes (she re-provisioned or something). Two and a half hours later I still had no data connection. I called and got hold of someone in tier two business data. He had it fixed in about five minutes.
Sometimes it just takes getting to the right person. I don't know what type of account you have but I would push to get someone at least in tier two data support. They have a lot more knowledge. Also, I've been reading about people waiting all kinds of time on hold trying to get through. I don't know if its because we are business but I've not waited much at all.
The same thing happenned to me when I first received my 6600 back in February. I spent hours and hours and hours on the phone with Teir 2 tech support. I was even sent a new phone...it had the same problem. (Error 67 and/or error 1012.)
I went into my local store and got the manager to "escalate" my problem up the tech support ladder. I ended up on a conference call with about 4 super-duper specialists, and they finally figured out my problem.
What had happenned? Well, somehow I was logged into the data service perpetually. I got stuck there. The Sprint system thought I was logged on already, so everytime I tried to provision, it was not allowing me onto the network. Once they figured this out it was fixed quickly.
Unfortunately, it took me about 5 weeks to get it taken care of. I certainly hope you can get it fixed quicker than I was able to.
I still have the e-mail address of one of those super-duper techs I mentioned. I am going to forward you post to her and hope she'll respond.
I'll keep you posted. Please confirm, however, that you're still having the problem.
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