I asked if I'd get the $150 rebate and he said yes, they'd give me the details when they called back when they called back to give me my order number. With the $150 rebate it seemed like a good deal, so I ordered one on Saturday but the order was a paper order.
I called today to get my order number and they said it wasn't in the system that I should order again. When I went to order, they said I couldn't get the $150 rebate since i had changed my plan recently.
I told her to forget the order. If they call back with the paper order and they say I can't get the $150 rebate, I'll probably cancel my order. I already posted my 6600 for sale so I'm going to fork over money for posting my 6600 just to cancel the sale.
My big debate is if I would pay $150 more for the phone than I originally planned. I'm not sure if the BT 1.2 is going to be enough to get me to make the jump.
Hopefully they'll still give me the $150 discount of course they may have lost my order comletely so that may make the decision for me.
Anyone else get promised the $150 rebate and then had it snatched away?
The $150 rebate is for a new line of service with a 2-year agreement--businesses only.
On the personal side you can get a rebate if you've had your handset for 18 months, but that's actually a mail-in thing.
Does your situation reflect either of these two scenarios? If not then you're not entitled to any credit or rebate and must purchase the handset at full price.
Go through the local stores as much as you can. I learned from a store manager the other day that he could change my plan without requiring a new contract. The local stores deals and sometimes practices can differ from those online or over the phone.
Another good tip would be that if your contract is up and you want to get the 6700, you can call in pretending that you want to cancel your service. When you do this, you get transfered to a division that is specifically there to keep sprint customers with sprint. It is called "retentions". They will offer you great deals. For instance, they once offered me a deal of 1000 anytime minuets and Unlimited N&W starting at 7 for 39 a month with a 2 year contract. When I finally want to order the 6700 (I am a student and not a buisness customer) I will call pretending to want to cancel and negotiate with them to get a good deal. Hope this helped.
Everytime I call up and threaten to cancel, they tell me ok and start going through the process and I have to stop them I have been a SPCS customer for nearly 3 years now, but maybe they would be glad to get rid of me because I have a 500 minute plan ith unlimited vision for my G1000 and I don't pay over $55 a month. Maybe they figure they're better off.
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PDA Phone History:
Toshiba 2032SP (2003-2005) -> Hitachi G1000 (2005) -> PPC-6600 (2005-2006) -> PPC-6700 (2006 - 8 days to be exact) -> Treo 700wx
Originally posted by boe I've changed my plan just recently and my 6600 is only about 10 months old.
So then why should you be entitled to a rebate?
That rebate is a subsidy Sprint pays for guaranteed revenue (i.e. a service contract of two years). It's not like they're just shaving off their markup with that $150 break. They're helping subsidize the cost of the phone in exchange for your business for the next two years (which is mostly why when you cancel out of your contract they charge you a $150 fee--they're recouping the subsidy they originally gave you.
Those of us (me included) who aren't opening new lines and/or don't have 2-year old handsets are paying full price for the 6700. That's just the price of being a cell phone enthusiast.
Originally posted by digitaltrader Ill buy that 6700 if you want.
I certainly appreciate the offer to relieve me of the burden. Don't worry if I do decide I don't want the phone I won't stick anyone with the responsibility of cleaning up my problem.
I spent 3 hours getting the phone ordered between rep changes, call backs, changes to my account, call backs etc. With what I charge an hour, I've lost enough money on this phone that I don't even have already.
I'll just accept this as a good(unpleasant) learning experience.
I'm not going to put myself or a buyer in a risk situation.
Originally posted by luv2chill So then why should you be entitled to a rebate?Dan
I'm not saying they owe it to me because it is on their page, I'm saying I was told I would get it and now they are saying that I won't.
As for a good reason to give it to me, I could probably get about 100 people off blackberries if this phone was any good just by word of mouth. But that is a very intangible thing so I doubt they would be interested and I wouldn't blame them for not taking my word for it. If I could guarantee it, I would talk to a sales manager but I can't so I won't.
Originally posted by luv2chill So then why should you be entitled to a rebate?
That rebate is a subsidy Sprint pays for guaranteed revenue (i.e. a service contract of two years). It's not like they're just shaving off their markup with that $150 break. They're helping subsidize the cost of the phone in exchange for your business for the next two years (which is mostly why when you cancel out of your contract they charge you a $150 fee--they're recouping the subsidy they originally gave you.
Those of us (me included) who aren't opening new lines and/or don't have 2-year old handsets are paying full price for the 6700. That's just the price of being a cell phone enthusiast.
Dan
What drives me up a wall is this 18 months with the same phone policy in order to get a credit for new hardware. The subsidy should only be given to guarantee revenue, I agree with that. However, when I am willing to sign on for an additional 2 years-therby guaranteeing revenue, they are not willing to do anything for me because I changed phones 6 months ago. (with no subsidy!)
This is all happening with an expired contract to boot.
They never called to confirm my "paper" order so I'm guessing I won't be forced to ponder this much more. I read in one post that someone called and they confirmed his paper order. I'm wondering if anyone actually got a call from them (not the other way around) to confirm any of the orders placed over the weekend?
I agree completely, robber... they need to just handle it like they do with business accounts--the $150 is a credit issued to your account after your 2-year contract expires and you renew it. Our company signed up with Sprint a year ago and so next September we will get a $150 credit for each line we renew. Most of our employees are on the same phones they were issued last year but a few of us have changed (several times!)--but none of that matters since the credit is tied to the contract, not the phone.
We will probably use the credit to get new phones for people, but we wouldn't have to--it's a credit issued direct to our account and can therefore be used for anything.
I finally got an answer after calling them back several more times - they "lost" my paper order from Saturday. They finally did agree to send me the phone and give me the $150 instant rebate to make up for my problems ordering the phone. Some reps started to enter that they worked on the account and they could see to some degree how many times i had been transferred. I was so happy to get someone who could properly order the phone I didn't ask for the 20% discount.
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