I only reset my device when I am removing programs. Have you had yours for less than a year? If so why don't you go to a bell world store and have audiovox ship you another one? Sounds like you have a bad unit, or bad software or something. My email is 9057260669@softhome.net why don't you drop me an email and we can compare software versions, I know of quite a few of other people that have this device and they are extremely happy with it.