The phone side of my Kyocera 7135 is non-functional (no obvious trauma to the phone - it just stopped working) and apparently cannot be repaired. The PDA side is working fine.

The authorized Kyocera Service centre I sent the unit to indicated that the only solution they can offer is a replacement phone at a cost of CDN$800.00.

I bought this phone from Bell Mobility in April 2003 and, with the extension to the manufacturer's warranty offered by my credit card company, the unit went out of warranty in April this year. It was an expensive phone and, though it's now out of warranty, I'm not happy to have paid big bucks for a phone that's not working just over two years from date of purchase.

I want to negotiate concessions from Bell Mobility in recognition of the fact that a phone that I should reasonably expect to be in working condition is not so.

Have any of you had experience negotiating a deal on a replacement phone or other price concessions from a provider under similar circumstances? What's the best deal I could expect to get?

I'd appreciate your advice on this.