OK, originally, I bought my 7135 on E-Bay. When I got it, the Zero button didn't work. I called Verizon and they sent a free replacement.
about 9 months later, I got the SRCP message and they sent me a free replacement.
Now, another 10 months after that, I get the SRCP message. I called Verizon last night and they are sending another replacement, but OH DARN, it WON'T be the same phone as before. It will be a TREO 650.
I love Verizon customer service. I have never had a problem with them.
I have been secretly wishing my phone would die for the last few months.