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Old 12-11-2008, 08:35 PM
     
  #1 (permalink)  
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Join Date: 05-08-2006
PDAPhone: htc touch
Carrier: sprint
Posts: 60
 

Non Responsive Touch Screen

Hey guys. My Touch started acting funny and not adequately responding to "the touch" (sorry could not resist that one!).
I have a funny small mark on the lcd screen that seems to have been spreading over the last several weeks.
I called Sprint and got the usual will have to look at it.
I tried rebooting it, soft and hard, with no change.
It seems to respond and then does not!
Any thoughts?
 
amesur is offline  
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Old 12-12-2008, 11:01 AM
     
  #2 (permalink)  
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Join Date: 02-18-2005
Location: Las Vegas, NV
Posts: 52
 

im having same issue it just started today. im still under warranty and since they discountinued "the Touch" im going to get it replaced before my warranty is up.
 
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Old 12-12-2008, 01:27 PM
     
  #3 (permalink)  
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Join Date: 11-28-2007
PDAPhone: Sprint Touch
Carrier: Sprint
Posts: 721
 

Yeah I had an "oil slick" too so that some parts of the screen were not responding properly as well. Somewhere here in the forum there is a post with the numbers to call. If you're under warranty still, they will replace it, but it will take a while and you can kiss all your customizations and data on the phone good bye.

Sprint gave me a refurbished one because I have insurance on it.
 
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Old 12-12-2008, 01:42 PM
     
  #4 (permalink)  
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Join Date: 05-08-2006
PDAPhone: htc touch
Carrier: sprint
Posts: 60
 

Touch Screen

I took it in to a Sprint Center and they replaced the screen for me. Unfortunately, the only replacement screen that they had came off an old one and has a slight scratch on it.
 
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Old 12-16-2008, 10:53 AM
     
  #5 (permalink)  
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Join Date: 11-28-2007
PDAPhone: Sprint Touch
Carrier: Sprint
Posts: 721
 

This was under warranty? That's pretty crappy that they use old parts to fix your phone!
 
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Old 12-28-2008, 05:11 AM
     
  #6 (permalink)  
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Join Date: 05-08-2006
PDAPhone: htc touch
Carrier: sprint
Posts: 60
 

Follow-up

They sensed my distate with the new screen and got me a new replacement phone a coupld of days later! Once in a while Sprint Suprises me, and I am glad!
 
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Old 12-30-2008, 06:17 AM
     
  #7 (permalink)  
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Join Date: 12-23-2008
Location: Ct
PDAPhone: Touch Pro
Carrier: Verizon
Posts: 12
 

Hmm I am also having some issues?? I wonder if the new Vga is still a bit buggy?? Hey any of you guy's try using the remote desktop feature yet? It seems that the touch software is not functional in remote desktop too..
 
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