I have a new Sprint Touch and am experiencing problems accessing the web. Whenever I try to get a webpage the Explorer will show first show a message that says "locating". Normally, that message should just flash for a fraction of a second, but on mine it will stall for a good 30 seconds to a minute before it starts opening the page.

When I use Opera, it stalls on "looking up host".

I've tried a number of things including doing a full manufacturer reset, but nothing helps. I have a friend with the same service and phone and I temporarily activated her phone on my account to see if the problem was related to the way my account was set up, but her phone worked flawlessly.

I wanted to change the DNS servers, but they always revert to automatic.

Any suggestions short of returning the phone? Thanks!

Mine did the same thing but a hardware reset fixed it. Did it ever go online or no? If even a hardware reset doesn't fix it, and you're still within your 30 days, bring it back and get another one.

Yes, the page eventually loads. I've hard reset numerous times. I've also done the kind of reset where you dial ##786#, and then choose "reset" from the menu. This resets the phone back to its pre-activation state (i.e. you have to re-enter your mdn and msid numbers).

I've noticed that when I type the numeric ip address of the site in the address instead of using a url, the site loads quickly.

Anyhow, I purchased the phone online (not from sprint) which is why I'm trying to avoid having to return the phone.

I got mine from Sprint, and when I initially got it, it would not go online what so ever, it would try to dial the cellular line but always failed. So your problme is totally different than mine. Not sure what to tell you then...

Im having the same issue, it started 2 days ago. Im in Queens, NY. Where are you Located? I also did a hard reset, but to no avail. I really don't want to exchange my phone AGAIN. Please Help!

It's a network problem, the DNS server is down causing the browser to have to go to an alternate in order to resolve the URL.

__________________
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But a network problem for 2 days+?

I'm in NYC.

I have a friend with a Touch and the exact same plan as mine. We sat in the same room and compared internet speeds. 100% of the time her Touch would show "locating" for only a fraction of a second while mine would stall.

I used Sprite to backup her unit and then restored her backup to my Touch. Mine was still slow. I tried activating her Touch on my account and hers was still fast.

I don't see how this could be anything other than my Touch. Of course, I've been wrong before.

Ok, Wodin was right.

I downloaded vxutils to see what my DNS server addresses were. What I got was:

Primary DNS: 68.28.122.93
Secondary DNS: 68.28.114.91

I then ran vxutils on my friend's Touch and although her server names were the same, hers were in reverse order ( her secondary was my primary). It seems that the DNS server at 68.28.122.93 is down. When I reversed the order on mine, things went back to normal immediately!

Glad you got it fixed....it's great when it's a simple fix!

Can you tell me how you switched the dns?

There are 2 methods I know of. One involves modifying the existing connection and the other creates a new connection. Modifying the existing connection is a bit tricky because your Touch is set to revert to default settings and you'd first have to defeat that behavior. I prefer creating a new connection because it preserves the original and makes it easy to switch back and forth. Here's how I do it:


- In "Settings", choose the connections tab.
- Click on the connections icon.
- Click on "add a new modem connection"
- You'll be prompted to enter a name for the connection. It doesn't matter what you use (the default is "My Connection"). Make sure that where it says "select a modem", "cellular line" is selected .
- Click "next".
- You'll be prompted to enter a phone number. Enter "#777" (without the quotes).
- Next, you'll be prompted to enter user name, password, domain. These should all remain blank.
- Click the button labeled "advanced".
- Leave everything in the TCP/IP tab as-is and click on the "servers" Tab.
- Select "Use specific server address" and enter your dns numbers. I'm currently using:
DNS: 68.28.114.91
Alt DNS: 68.28.58.11

- Wins entries should remain blank

- Click ok, and then "Finish".
- If you now click on "Manage existing connections", you should see a list that includes the name of the connection you just created (it should be the one currently selected). If you want to revert to the original settings, just select get back here and select "Sprint PCS".

- Click Ok and then close out of everything. Open the explorer. As soon you try to navigate to a site, you'll be prompted for a user name and password. Leave everything blank and select "remember my password".

Done!

cool thanks

and i called it a "simple" fix

thanks pcjoe, i had the exact same problem. i tried your solution and now my ie is working great.

thank you very much
it worked

This is very helpful, thanks. I think just about everyone on the east coast is having this problem.

This seems like a useful trick--would you mind posting it to the tips and tricks thread? It will be easier for ppl to find that way in the future.

I can click one button & make that happen, so I'll take the liberty of doing so

Hey guys thank God I'm not the only one with this problem. I'm in Philadelphia and the internet connection on my Mogul started doing the same exact thing at the same time as you guys. Before I make the tweak above though, I have a question--is it safe to do so, or will it interfere with the phone once they fix the root problem?? Thanks in advance!