I purchased my Touch Pro at Best Buy of course. I had never bought a phone there; I've always bought them through TeleSales. Let me start off by saying my Best Buy purchasing experience was amazing. They had the phone in my hands, activated, and me out the door in less time than it would normally take on the phone with TeleSales to order one and have to wait for it. My out the door price was $499.95 with a 1 year re-up (I was not elligible for the 2 year).
I upgraded from the
Mogul, so a lot of what I'm writing is from that perspective.
General
The phone itself is considerably smaller and lighter than the
Mogul, and has a much more comfortable feel in the hand. The VGA (not QVGA!) display is crisp and clear, providing a good vehicle for the TouchFlo interface. One thing I noticed is that the vibrate function is somewhat less intense than the
Mogul's was. It's still quite easy to feel, but it has a big bonus: it's actually QUIET. You can't hear the phone vibrate from across the room. The automatic backlight intensity is a good feature that works well. It doesn't dim up and down crazily. The only thing is that it still doesn't seem to dim quite enough in a completely pitch black room.
One big difference is obviously the keyboard. Full QWERTY, with a number row It makes a big difference not having to FN-lock to type in numbers now. Other keys, like a forward slash, comma, period and even a Control key are thoughtfully added. I've needed the FN key very rarely. I find I can type much faster on the Touch Pro KB than I could on the
Mogul's.
Bluetooth handsfree has proven solid, both with my Jabra JX-10 and my 2008 Honda Accord. No noise, pairing problems, dropouts or other things I've experienced in the past.
The Phone application is much nicer and responds very quickly to touch screen dial pad input. In-call navigation is easy to use, contact pictures are displayed on call ring-in and so forth. A major improvement in this phone over the
Mogul is, well, the PHONE!
Interface
Coming from the
Mogul, the interface is obviously very different. The first thing I noticed was the lack of hardware buttons. On the edges, there are only the volume buttons on the sides, and the power button on the top. This was a mindset shift for a former
Mogul owner who had buttons for everything - IE, Recorder, OK, camera, comm manager, etc. After a short adaptation period, it was no problem getting used to accessing those features in TouchFlo.
The TouchFlo interface itself is intuitive and elegant. Press and drag across the navigation "tape" and release on the component you want to work with. It took a little practice since I was new to it, but I can whip around to the applet I want to use in no time flat now. You eventually learn how much finger movement it takes to get from here to there, and it becomes second nature.
Applets
The Email application shows the first few lines of your messages in a little envelope, and you can use your finger to scroll through them, pick one and then tap it to read. You can left and right swipe in the messages for next and previous message, finger scroll up and down to read them, and the touch sensitive zoom outside the D-pad works to make the font size bigger or smaller. It's a very cool applet that's responsive, intuitive and looks smooth as well. I do not find myself going into the underlying Pocket Outlook for mail very often.
The Messages application shows your text messages, and allows you to swipe up and down to scroll through your messages, with a cool line by line drop in animation transition betweeen messages. Underneath is the same threaded SMS that was built into the latest
Mogul ROM update. There's nifty looking animation as you transition from message to message. Again, I don't find myself spending a lot of time in Pocket Outlook itself, since the TouchFlo applet exposes the most commonly used functionality.
PictureMail, BTW, uses a Sprint written application for sending picture messages. It's not a true MMS inbox. Also, I haven't been able to successfully PM from my phone to a Verizon phone yet either, although I haven't tried much.
The Settings area is okay, but it's still a bit of a weak point IMO. The basic stuff is there - different radios on and off, ring tones, audio, etc. I still find myself having to go into the All Settings interface often to tweak this or that. When you go in there, it feels like dropping back to Windows 3.1 from Vista or something. Swipe navigation doesn't work well, since of course it's traditional WinMob. HTC could do a better job exposing more of the advanced settings in their TouchFlo settings applet. The BlueTooth and Exchange ActiveSync pairint process come to mind in particular. These are one-time things for most people though, so once they're done, you're done with those.
The Programs area is also okay, allowing you to assign your 18 favorite programs on a swipe scrollable quick access set of icons or access or scroll and run all programs. It's a suitable replacement for the Start Menu. My only complaint is that it shouldn't be all the way at the right of the navigation tape, but over on the left. (It'd be nice if you could reorder those items on the tape.)
Web Experience
The web browsing ("Internet") functionality is by far the largest improvement over the
Mogul. The Opera Mobile browser is light years ahead of PIE. Full versions of web pages (as opposed to mobile versions) are easily browsed in OM. You double-tap a section of the page that you're interested in, and the browser will zoom into that section. It appears to use the underlying page code as a guide, zooming into the DIV, table row or table cell that you double tapped in and zooming it to fit the width of the screen. OM is fully accelerometer aware; when you turn the device on its side or even upside down, the browser's orientation will change to match within a second or two. OM has a full JScript implementation, so pages I couldn't use before like online calendars, pages with JScript navigation and so forth work perfectly in it. I have yet to find that works on a desktop browser but not OM on the Touch Pro thusfar, and I've tried my best to break it with intense JScript pages and so on.
I can't comment on Sprint Music or Sprint TV as I haven't played with them yet on this device.
Photos/Videos/Camera
The Touch Pro quite possibly has the best PDA phone camera I've ever encountered. The white balancing and light metering on the
Mogul's camera really stunk, and it took pictures that often looked like they were taken on other planets. Over/under exposed, white balance way off into the yellows. The Touch Pro seems to have overcome this nicely. The built-in 3.2MP camera (with variable focus and auto-focus!) takes excellent pictures. I find them comparable to a low end point and shoot camera. I shared some of the photos with a friend who is a photophile, and they agreed that the pictures were excellent. The placement of the lens CAN mean it gets smudged during normal phone use, so desmudging it before taking a photo is a must. By default, JPEG compression is set to "fine" and will yield some rainbow ailasing and jaggies on some lines. Setting it to "super fine" instead removed these artifacts and yielded picture quality almost unbelievable from a phone camera.
The Photos and Videos application is a pleasure to use. It's swipe navigable as is everything else. Swipe up and down to scroll through your photos, which are aggregated from all the folders you have photos in on the phone. Tap a photo to see it full-sized, swipe left and right, use the touch sensitive ring to zoom in and out and finger drag to pan around. There's even a slide show mode. The P&V appliction is also accelerometer aware and the photo orientation will follow the phone's very quickly.
My complaint here is the difficulty in accessing the camera. To get to the camera, you either have to go to Photos and Videos and click the still or video camera, or have a shortcut to the Camera app on your Programs menu. This is one place I DO still miss having a hardware button for fast access.
Summary
This is the first PDA phone I can honestly say has EVERYTHING I want in a PDA phone. I have no desire or need to load hacks or third party applications to do what I desire; it's all in the ExtROM right out of the box. I have to say that I'm in love with this phone, and I would not go back to my
Mogul for anything or any reason. An A++++ to Sprint and HTC on this device!