This message to anyone that is considering purchasing a T-Mobile Wing, my personal advice…don’t!

The major problem with this MDA is that the END key on the front of the phone is raised and can be easily depressed (the END key is a ½ x ¼ button on the front panel of the phone that is used to end a call or return to the Today screen). This HTC oversight will cause the following annoying situations to occur:

- When using the phone and walking/moving and it is in or out of the supplied T-Mobile carrying case, on your belt buckle, inside any of your pockets, etc…, the END key will randomly depress causing the phone to hang up.

- When walking/moving and the phone is in or out of the supplied T-Mobile carrying case, on your belt buckle, inside any of your pockets, etc…, at times the END key will depress simultaneously on an incoming call causing the caller to go automatically to voicemail.

- When walking/moving and the phone is in or out of the supplied T-Mobile carrying case, on your belt buckle, inside any of your pockets, etc…, when listening to music the END key will depress causing a constant BEEPing noise.


After emailing T-Mobile and HTC tech support the only solution they could provide was for the BEEPing noise while listening to music. Their solution was to disable the tone sound on the keyboard and lock the device. This fix worked, but it also disabled the tone sound when dialing a number.

Also, they suggested:

“If you continue to have this problem with your device we would advise against using it. It is not the device that is having an issue”

“Unfortunately the case that you are using on your device is third party because it is not a HTC product. You got it through T-mobile so we can not guarantee that buttons won't be pressed on the device when in the case”.

I tried modifying the original T-Mobile case by cutting a slot in the liner just above the END key, however the same problem occurred, mostly when taking the phone out of the case to answer a call. I purchased/tired several different cases, but most that fit made the phone too bulky and awkward to keep in my pocket. Lastly, I just started using the phone without a case, unfortunately the same problems cropped up.

Perhaps, this problem is not an issue with many who use this phone, but for me, the above problems happened so often I decided to abandon the Wing (took their advice) and go back to BlackBerry. If anyone has a solution to the above problems, like reprogramming the END key, I would greatly appreciate the fix.


Take note, T-Mobile and HTC scouts. Fix or redesign it!

Attached Files

t-mobile wing layout.pdf (81.8 KB, 35 views)