I have been using the MDA since its release on Feb. 21st and I love the phone. My problem is with GMail pop access and I don't know if it is the phone, or with GMail's POP setup. Basically, I check for new mail, and the mail is downloaded. Then, when the MDA activates another send/receive, the mail that was previously displayed on my phone disappears. Has anyone else had a similar problem with GMail POP access? I have set up my Gmail pop access with "Enable POP for all mail" and it seems like when the MDA connects to get email, the GMail settings switch to "Enable POP for all mail that arrives from now on."
I have set up this account using the "New Account" option which goes directly to GMail to get the mail, and using T-Mobile's "My E-mail" service. same problem with both.
Also, when using My E-mail, do you get charged a text message fee when T-Mobile sends the silent trigger (e-mail trigger) to your phone?
I have had the same problem. In addition, Gmail also tells my phone to download messages that I composed on the Web-Based system. I would rather not have to download all items that i sent from Gmail.com to my phone. Any way around this and the above mentioned problem?
I did set-up my g-mail as a separate account directly on my pda, with the settings provided in the gmail help. works pretty good so far. actually, I've only did one send-receive. but I will check and let you know.
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here today, gone tomorrow, so let's enjoy!
Ijust bought a MDA and I am also having these problems. I called T-Mobile to find out if there was anything I could do. They said there is nothing wrong with my phone but it is a Gmail issue. They also said Gmail has acknowledged the fact that there is a problem. Im not sure what is being done about though. Has anyone figured out a fix for this yet?
I just tried deleting the account I made through My Email and creating a seperate account through the PDA instead. It found the Gmail settings instead of the Tmobile myemail settings. I sent a test email to my gmail acct, then did a send/receive, received the email, waited a minute, then did another send/receive and the test email dissapeared. This annoying. I hope Gmail figures something out. I also have a question posted in the Gmail Help forums for this issue. No solutions yet though. I will update this thread if I hear anything.
I just found this thread on the GMail help forums and, so far, it seems to be working. Emails don't disappear now on subsequent send/receives.
"Try this... in your email program on the pda you can normally choose
between downloading the whole rmail or just the header + x K's... try
this second option with a large amount there (999K)... not the most
elegant work around, but for me it works in the sense that emails are
not anymore flushed out from the pda inbox every time I synchronize!"
OK...one problem. If you delete an email from your Gmail inbox then send/receive to get new emails, the email you deleted from the Gmail inbox will disappear from the MDA. All others stay. I guess it's not as bad as before, but still not perfect. Don't worry Sunny, you're still the $h!t.
The 8125 or MDA maintains a copy of whatever is currently on your Pop server. If when you get your e-mail, you delete it off the server, the next time the 8125 checks, there is no e-mail so everything on the PDA is deleted.
The answer is to leave a copy of the e-mail on the server. It's that simple.
I manage my Pop account from my PC and keep my master copies there. Only when I download to my PC do I remove the copy from the server. Anything I want to keep on my PDA, I leave on the server.
The 8125 or MDA maintains a copy of whatever is currently on your Pop server. If when you get your e-mail, you delete it off the server, the next time the 8125 checks, there is no e-mail so everything on the PDA is deleted.
The answer is to leave a copy of the e-mail on the server. It's that simple.
I manage my Pop account from my PC and keep my master copies there. Only when I download to my PC do I remove the copy from the server. Anything I want to keep on my PDA, I leave on the server.
Bayou,
Unfortunately, it's not that simple with GMail. GMail provides free pop access and it is a free email service. However, under GMail's pop settings, there is no setting or checkbox that says "leave a copy on mail server." There is a setting that says keep a copy in GMail's inbox, but again, that was not doing the trick.
Also, Pocket Outlook on the MDA and 8125 does NOT have a checkbox that says "Leave a copy of messages on the server" like Microsoft Outlook on your PC under Options--> Mail setup--> More Settings--> Advanced
If there is such a setting on the MDA and/or 8125, please let all of us know. But for now, this fix I mentioned earlier in the thread is the only way to keep GMail messages from disappearing from you inbox on the MDA/8125. Prior to the fix, when GMail messages were downloaded to the phone, they were never deleted off the server, but the messages would still disappear on subsequent send/receives on the MDA or 8125. Just thought I would clarify the issue for you.
NEW PROBLEM!! or should I say problems. Now, I am getting the emails over and over. I get my emails on the MDA, read them, then delete. The next time the MDA send/receives, I get them again. The other issue is that even setting the MDA to get the header and then 999kb of the body is not giving me the whole email. I would understand it the email was bigger than 999kb, but they are not. Not sure what is going on. I have another week left in my first 2 weeks to makeup my mind and try a different phone. I am thinking about getting the Blackberry 8700g. Not sure yet though. This sucks!!
One thing I can add to this thread is that by default the Pocket Outlook application leaves a copy of messages on the server. Downloading mail to the PPC will not remove it from the POP server. If, however, you choose to delete a mail message from the PPC, it will send the delete request for that message to the server.
There is no way to remove individual mail from the PPC while keeping it on the server. You can remove all mail messages from the PPC without deleting them from the POP Server by using the Clear all Messages option in Options.
As for Gmail specifically, it sounds like Gmail automatically removes mail from its servers once any POP client downloads 'full messages' (rather than headers only). I can see why they might want to do this since it keeps email space requirements down.
I have found that if I create a new folder under the Inbox and then move messages into that folder, they are no longer deleted when MDA does the next send and receive. This is not a real solution because if you receive a message and don't move it into the folder it will be deleted.
Does anyone know if there is an automatic way to move messages (similiar to Outlooks rules wizard for the desktop) ?
I have had the same problem. In addition, Gmail also tells my phone to download messages that I composed on the Web-Based system. I would rather not have to download all items that i sent from Gmail.com to my phone. Any way around this and the above mentioned problem?
does yours still do this? because mine is doing the same thing. anybody have any possible sollutions for that problem? it is very annoying, it wouldn't even be bad if it downloaded them into the "sent" folder on my pda, but i get them in my inbox.
There is a sure, more legitimate fix available. In the user name section of GMAIL account setup on the PDA, type username as "recent:username@gmail.com. "
Adding the recent tells Gmail not to reset emails on subsiquent send/receives. Beware that adding the recent will only keep messages for 30 days. messages that hit the 30 day mark will be deleted. if you want to keep a message for longer than 30 days, I suggest moving it to a different folder as the 30 day limit approaches.
Appearently this needs to be done with all Windows Mobile OS out there. G-mail will automatically recognize a blackberry, but for any other device add the "recent:" before username.
Oh yeah make sure your Gmail is activated for POP access.
hope this helps. worked great for my T-Mobile MDA.
Let me know if it doesnt.
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