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Old 08-12-2008, 01:53 PM
     
  #121 (permalink)  
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Quote:
Originally Posted by iProb8 View Post
What would be very nice is if 2.1 would be released before my thirty-day trial period is up so I have time to play with 2.1. This is really going to be a tough decision for me....
Worst case scenario, you keep it for 90 days, pay the $175 ETF, sell it for $450 on Craigslist (with no contract, obviously, you're getting a premium), and you are out less than if you returned it on the 29th day (Apple charges 10% restocking, even in the first 30 days).
 
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Old 08-12-2008, 02:15 PM
     
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Originally Posted by onlydarksets View Post
Worst case scenario, you keep it for 90 days, pay the $175 ETF, sell it for $450 on Craigslist (with no contract, obviously, you're getting a premium), and you are out less than if you returned it on the 29th day (Apple charges 10% restocking, even in the first 30 days).
I specifically asked about the restocking fee when I bought the iPhones and was told the restocking fee does NOT apply to iPhone or iPhone accessories. When I returned my wife's iPhone case yesterday (about 12 days after purchase), I received a full refund and was not charged the restocking fee. Due to the nature of the iPhone (actually AT&T's service), it makes a lot of sense that Apple doesn't charge the restocking fee on iPhones or iPhone accessories. I was told, though, that accessories can only be returned within 14 days from date of purchase. So, if I don't keep my iPhone, I'm probably out the $40 (plus tax) I paid for the Incase leather portfolio case I'm currently using.
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Old 08-12-2008, 02:26 PM
     
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Originally Posted by iProb8 View Post
I specifically asked about the restocking fee when I bought the iPhones and was told the restocking fee does NOT apply to iPhone or iPhone accessories. When I returned my wife's iPhone case yesterday (about 12 days after purchase), I received a full refund and was not charged the restocking fee. Due to the nature of the iPhone (actually AT&T's service), it makes a lot of sense that Apple doesn't charge the restocking fee on iPhones or iPhone accessories. I was told, though, that accessories can only be returned within 14 days from date of purchase. So, if I don't keep my iPhone, I'm probably out the $40 (plus tax) I paid for the Incase leather portfolio case I'm currently using.
Perhaps Apple has a different policy than AT&T:
AT&T Returns Policy | AT&T

And, I never meant that there was a restocking fee for accessories - just for the actual phone.
 
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Old 08-12-2008, 02:28 PM
     
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Originally Posted by onlydarksets View Post
Perhaps Apple has a different policy than AT&T:
AT&T Returns Policy | AT&T

And, I never meant that there was a restocking fee for accessories - just for the actual phone.
Or not:
Apple - Legal - Sales Policies - U.S. Retail Sales
Quote:
No restocking fee will be assessed on iPhones returned within the 14-day return period.
 
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Old 08-12-2008, 03:43 PM
     
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Originally Posted by onlydarksets View Post
I suspect that page on Apple's website needs to be updated. The last line reads:
Quote:
No restocking fee will be assessed on iPhones returned within the 14-day return period.
Apple changed the return policy for the 3G; it now offers 30-days to return the 3G iPhone. (I'm having trouble finding the link.) I will say this much, AT&T's and Apple's written documentation is poorly drafted and confusing.
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Old 08-12-2008, 03:57 PM
     
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I found an "internal memo":
IPhone 3G: AT&T Memo to Retail Managers Shows iPhone 3G Policy

But nothing formal in writing. I called my Apple store, though, and they confirmed the 30 days and no restocking fees.

Still, I stand by my original post - the most it would likely cost you is 30-45$ if you paid the ETF and sold it on eBay. More than likely you would break even or make money. Of course, it's a hassle, but if you want to test it out through the 2.1 release, it's probably your only choice.
 
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Old 08-12-2008, 07:17 PM
     
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Quote:
Originally Posted by onlydarksets View Post
I found an "internal memo":
IPhone 3G: AT&T Memo to Retail Managers Shows iPhone 3G Policy

But nothing formal in writing. I called my Apple store, though, and they confirmed the 30 days and no restocking fees.

Still, I stand by my original post - the most it would likely cost you is 30-45$ if you paid the ETF and sold it on eBay. More than likely you would break even or make money. Of course, it's a hassle, but if you want to test it out through the 2.1 release, it's probably your only choice.
Ah, yes, I think someone here posted about that memo when the 3G iPhone was just a rumor. Thanks for confirming the 30 day return policy, though.

You do make a nice point about being able to sell the 3G iPhone if I'm not happy with it. But the hassle might be a huge factor for me, especially with two in the family. I anticipate making some decision by August 29, I just don't know what it will be.
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Old 08-13-2008, 12:21 AM
     
  #128 (permalink)  
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"You do make a nice point about being able to sell the 3G iPhone if I'm not happy with it. But the hassle might be a huge factor for me, especially with two in the family. I anticipate making some decision by August 29, I just don't know what it will be. "
I'd say ditch the iPhone and go back to your 760 .. this way you'd have the dubious distinction of being the only person ever to go back . I have the Guiness Book people on hold - let me know
 
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Old 08-13-2008, 12:29 AM
     
  #129 (permalink)  
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"You do make a nice point about being able to sell the 3G iPhone if I'm not happy with it. But the hassle might be a huge factor for me, especially with two in the family. I anticipate making some decision by August 29, I just don't know what it will be. "
I'd say ditch the iPhone and go back to your 760 .. this way you'd have the dubious distinction of being the only person ever to go back . I have the Guiness Book people on hold - let me know
LOL. Keep 'em on hold a little longer.

Seriously, right now it's looking like turning off 3G might solve my problems (except lack of voice activated dialing). It would stink to have a 3G iPhone but not be able to use 3G, but I can always hope AT&T improves its coverage and that Apple improves the firmware for better battery life.
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Old 08-13-2008, 05:37 AM
     
  #130 (permalink)  
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Originally Posted by iProb8 View Post
Seriously, right now it's looking like turning off 3G might solve my problems (except lack of voice activated dialing). It would stink to have a 3G iPhone but not be able to use 3G, but I can always hope AT&T improves its coverage and that Apple improves the firmware for better battery life.

That's why I haven't boughtt a 3G phone...yet. <g> Now turn off that worthless GPS battery hog and you'll have a gen one phone...an iPhone that doesn't need daily maintenance like a WM phone and one that you can sit back and enjoy for all of it's goodness.
 
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Old 08-13-2008, 02:26 PM
     
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I, too am a recent convert from the HTC Touch (from the Mogul, 6700, and 6600) thru Sprint. I am on day 11 of my 30 day trial.

I converted my life to Mac from PC about a year ago and felt completely liberated by that decision. What a difference.

Now converting from Windows Mobile to the iPhone has been a very similar experience.

FYI - I have had an iPod Touch for several months now, so I already knew about the FAR superior UI, the simplicity and intuitiveness. But there is actually much more to the iPhone compared to the iPod Touch than I thought there would be.

Anyway, back on task - I have pretty much decided that there is NO way I can turn back to HTC/Windows Mobile after seeing the light. Yes, I have some (minor) gripes with the iPhone...no cut/paste, no task manager/sync for tasks to my macbook, I do have to power off/on (quasi soft reset) every 2-3 days because my ringers/alerts stop working for some reason (apps???). No turn by turn GPS, etc. But most of these issues will/should be fixed thru future updates from Apple.

Considering this is only Apple's 2nd release/attempt at a converged device, this phone is MILES ahead of the 6th/7th+ generation Windows Mobile devices in A LOT of ways (no not all). But WHERE IT COUNTS. IT WORKS. I turn my phone on and whadd'ya know ... IT'S THERE. I CAN PLACE A PHONE CALL. I can count on it. Being that I run my business (es) with it, this is a huge leap forward for me.

My biggest gripe so far has been AT&T. The voice and data (3G!!) is definitely not as good as Sprint or Verizon in my area (Raleigh, NC). I, too, had battery issues/concerns but coming from the HTC phones, all I expect/desire out of my phone/PDA device is to hold a charge thru the day and until I get home for the night and charge it for the next day.

Turning off 3G has basically made it where I can compromise on sticking with AT&T and canceling my Sprint contract (ETF??!!). This has not only taken my battery life from 4-8 hours to 20-24 hours...but my voice coverage has SIGNIFICANTLY improved over 3G.

I just leave it off unless I know I'm going to be doing some heavy data (web surfing, email w/ attachment, etc) and then either turn on 3G or WiFi (always my 1st choice). Even with 3G on and a great 3G signal, I'm only getting about 400-600 kbps on average. With Sprint Rev A - I was getting 800-1200 kbps. So just like iProb8, I believe that Apple will iron out their issues over the next several months...and I am HOPEFUL that AT&T will improve their 3G network for those of us 5 million + and growing people that are counting on it.

Surely they will take care of all of us iPhone people... surely they know we're better than everyone, right??
 
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Old 08-13-2008, 02:55 PM
     
  #132 (permalink)  
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Quote:
Originally Posted by JMT View Post
That's why I haven't boughtt a 3G phone...yet. <g> Now turn off that worthless GPS battery hog and you'll have a gen one phone...an iPhone that doesn't need daily maintenance like a WM phone and one that you can sit back and enjoy for all of it's goodness.
Oh well my reason to go back to Gen 1 iPhone, it has done fine so far so why mess with something that aint broke I am still on 1.1.4 and ALL apps work just perfect IMHO having to say I have 3G is just like having to park a Formula racer in front of your drive and not able to drive it cause there aint no (insert ANY text here:::::
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Old 08-13-2008, 03:46 PM
     
  #133 (permalink)  
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Wanted to weigh in on the 3G, non-3G debate regarding signal strength. Living in Atlanta, I was a bit dismayed because the 'More Bars in More Places' tagline wasn't panning out for me (though I read the disclaimer that it is a 'worldwide' average), and in fact have dropped calls and been in some 'no service' areas...unfathomable based on where I live.

Neways, was reading some of the posts above and decided to toy with my unit. Showing no bars but with service, I turned OFF 3G and as I went back to 'settings' watched as signal strength jumped to 5 bars. Thinking it was a fluke, turned 3G back on and watched signal strength drop to zero bars. Repeated this several times with the same result each time...so, guess I'll be 3G-less until an update addresses this.

Just my 2 cents.
 
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Old 08-13-2008, 07:49 PM
     
  #134 (permalink)  
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On the 3G vs Edge debate - It's possible that the phone isn't the problem. AT&T may not have 3G rolled out to all of the towers. Has anyone looked in to that?
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Old 08-13-2008, 08:32 PM
     
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On the 3G vs Edge debate - It's possible that the phone isn't the problem. AT&T may not have 3G rolled out to all of the towers. Has anyone looked in to that?
When I spoke with AT&T's tech support yesterday, I was told that I have "best" and "good" coverage near my house. I think that means that all the towers near me have 3G; it's just question of how strong the coverage is. I can't emphasize enough how many AT&T reps have encouraged me to call in frequently and to have others call so AT&T has a better idea of where its weak spots are.
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Old 08-13-2008, 08:38 PM
     
  #136 (permalink)  
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Day 14 Report is now complete

I just completed yesterday's (Day 14) report. You can find it here. The short version is that turning off 3G definitely seems to be helping improve battery life. In fact, of all the things I have turned off (e.g., Wi Fi and vibrate), turning off 3G has made the most noticeable difference in increasing battery life. Also, it might have improved cell reception, but I think it's too early to tell.

In addition, my Day 14, I report on my very positive experience with AT&T employees.
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Old 08-13-2008, 08:46 PM
     
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Day 15: No 3G improves battery life and reception, but not double

5:38 p.m.--I had court first thing this morning, followed by a telephonic court appearance, followed by a meeting, followed by another meeting. Thus, I haven't had a chance to log any report today.

The very positive news is that when I woke up this morning and checked the iPhone around 8:00 a.m. (about 24 1/2 hours since the last full charge), I discovered that I still had approximately 50% of the battery remainign. Also, after my court appearances, I made a few phone calls, and none of them dropped. In fact, even pulling in my parking spot (a place that has given me problems before), the call held tight.

However, I just checked the iPhone (5:40 p.m.) and received the 20% of battery remaining message. Here are my stats:
  • Usage since last full charge 5 hours, 34 minutes
  • Standby usage, 1 day 10 hours
  • Current period call time 1 hour, 42 minutes
  • Lifetime call time 11 hours, 24 minutes
  • Sent data 664KB
  • Received data 3.0 MB
  • E-mails received since last full charge 92
Consequently, I'm still not seeing the 10 hours of usage with EDGE that the AT&T salesperson told me I should receive. I still wonder whether I have a problem battery and am considering having Apple test it.

BTW, I discovered something interested about voice mail and Bluetooth headsets today. Until this morning, I had been using my Blueant Z9. Whenever I tried to play voice mails, they played through the iPhone, not the Z9. This morning, though, I switched to the Jawbone 2. When I went to listen to a voice mail this afternoon, it played through the Jawbone 2, not the iPhone. I don't know whether this is a fluke or whether the iPhone treats the Z9 differently than it treats the Jawbone.



8:13 p.m.--I'm about to leave my office for the day, and my iPhone alerts me that I only have 10% of my battery remaining. Stats are now as follows:
  • Usage since last full charge 5 hours, 56 minutes
  • Standby time since last full charge 1 day, 12 hours
  • Current call time 1 hour, 45 minutes
  • Lifetime calltime, 11 hours, 27 minutes
  • Data sent 714KB
  • Data received 3.2 MB
So, I've managed to get more usage out of the iPhone with 3G turned off, but it's not quite double what I was getting with 3G turned on.

After jotting down some notes of my usage times, I head out the door. I've got a voice mail message from a friend. I go to return the call as I get in my car and leave the office. The Jawbone 2 suddenly cuts out on me. Initially, I am concerned it is the iPhone, but now I'm thinking the battery on the Jawbone died (very disappointing--Jawbone battery doesn't last me a day?).

Great news is that I talked to my friend the entire ride home and for more than 20 minutes while I am at my house. So, now dropped call, even in the bad spots near my house. Moreover, the battery lasts me another 45+ minutes, even after the 10% low battery warning. In fact, now that I'm looking at my usage stats, I actually squeezed out another 54 minutes of call time (I did plug the iPhone into my car charger, but it wasn't plugged in for more than 5 minutes, if even that).

Final stats (as of 10:16 p.m.):
  • Usage time since last full cahrge 7 hours, 42 minutes (but I believe about 45-60 minutes or so of this was while my iPhone has been plugged into my MacBook charging since about 9:15 this evening).
  • Standby since last full charge 1 day, 14 hours
  • Current period call time 2 hours, 39 minutes
  • Lifetime 12 hours, 21 minutes
  • Data sent 745 KB
  • Data received 3.3 MB
I am disappointed that the iPhone was not able to last until tomorrow morning (48 hours). However, I am pleased that I have made major progress with 3G turned off.

EDIT (9:19 a.m. on 8/14/0: Total e-mails received on Day 15=53 (so, on a typical workday, I seem to running between 50 and 60 e-mails per day). Total e-mails received since last full charge=114, nearly double what I had been getting before I turned 3G off.
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Last edited by iProb8 : 08-14-2008 at 12:21 PM.
 
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Old 08-13-2008, 09:35 PM
     
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Quote:
Originally Posted by tojohnso View Post
On the 3G vs Edge debate - It's possible that the phone isn't the problem. AT&T may not have 3G rolled out to all of the towers. Has anyone looked in to that?

90% of the problem is a rollout issue. Not enough towers with 3G.
The other 10% is that 3G on the iPhone sucks compared to other 3G deives.
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Old 08-13-2008, 09:37 PM
     
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Jay - I'm not sure if this is related to the jawbone 2 initially or not. But there is a button on the top right of the screen when you listen to voicemail. It says "Audio". If you select it, you will see options on where to play the voicemails "jawbone", "iPhone", "Speaker Phone". If you don't have a BT attached, the option is automatically "Speaker" without any options to choose.

FYI - I tested the Jawbone 2 in our server lab by recording a voicemail with it vs the Jabra BT800 - I was right up next to the server fans and you couldn't hear them through the Jawbone. Called a collegue and she couldn't tell I was in the server room. Amazing clarity and ambient sound reduction (to zero). With the Jabra BT800, you could tell I where I was and heard the background noise.
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Old 08-13-2008, 09:54 PM
     
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Jay - I'm not sure if this is related to the jawbone 2 initially or not. But there is a button on the top right of the screen when you listen to voicemail. It says "Audio". If you select it, you will see options on where to play the voicemails "jawbone", "iPhone", "Speaker Phone". If you don't have a BT attached, the option is automatically "Speaker" without any options to choose.

FYI - I tested the Jawbone 2 in our server lab by recording a voicemail with it vs the Jabra BT800 - I was right up next to the server fans and you couldn't hear them through the Jawbone. Called a collegue and she couldn't tell I was in the server room. Amazing clarity and ambient sound reduction (to zero). With the Jabra BT800, you could tell I where I was and heard the background noise.
I never noticed the Audio button before. Thanks for pointing it out. That's very interesting. It still doesn't explain why every time I listed to voice mail before today, it defaulted to the iPhone whereas today it defaulted to the Jawbone.
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