The saga actually continues. On Friday, I stopped by the Sprint store while waiting for an oil change on my car. "Can you do the updates?" I asked, and got the expected response of "we have the software but not the special cable". After I had a little talk with the manager, the tech took the phone into the back room, had a cup of coffee, went to the bathroom and ate a donut and then came back and told me that their computers couldn't do the update. She then proceeded to call all the other Sprint stores in the area and none of them could do the updates - even though she recognized that I needed some updates.

Yesterday, after my zillionth dropped call, *2 dumped me to an operator, who said that I could only get 10 credits a month and I'd gotten those already. Since I was driving down the road having nothing better to do, I demanded to speak to a supervisor, who proceeded to tell me that a PRL update would resolve my problem and I should take it to my local Sprint store for an update. After I explained to Darla [the supervisor] that none of the Sprint stores could help me, she told me that she could give me the telephone numbers of the stores in MD so that I could go to one of them to get the updates....... Darla was clearly incapable of thought and it is further clear to me that Sprint merely puts the names of all their customer dis-service clones into a hat and a drawing is held for "supervisor of the day."

Does anyone have the name and email address of anyone at Sprint that has a brain? I'm not sure where they get these idiots, but none can do anything other than read from their computer screen "if a customer has dropped calls then send him to a store for an update"

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CB1111

When in trouble - obfuscate