PDAPhoneHome.com - View Single Post - Exchange ActiveSync (EAS) with the Palm Pre

Quote:

Originally Posted by samirj

I think you may have hit on the problem I am having. Could you please provide your opinion:

When I initially got my Pre, I had not trouble with EAS setup. My mail and calendar worked perfectly. Last Thursday, I tried to send a message and got an error that I think was something like unable to authenticate certificate (?maybe?). I realized that our server was down for maintenance/upgrade. Since that time I have not been able to send ot receive email or sync the calendar with EAS. I tried removing the exchange account and readding it manually as EAS, but I get an invalid certificate error.

If I use the auto set up, the account sets up as IMAP and receives email from my exchange server, but does not allow me to send email and does not sync the calendar.

Is the problem the 'sticking' phenomenon you mention (is it remembering the authentication problem) and is the only way to solve it to do a hard reset?

I think what you're seeing is the general certificate error you receive when trying to sync with an exchange server that has a self signed certificate. This is pretty common and the fix involves you getting the certs (root and exchange cert) from your IT department and installing it on your Pre. Once the certs are exported they can simply be emailed or transferred via USB. Installation happens when you tap on them and are prompted to accept them into the cert store.

Since your exchange server is configured to use IMAP you will probably want to delete the profile completely and reconfigure it from the beginning (select the manual method).