these phones just have issues. I have had 2 NEW ones and they both did the EXACT same things. lower lefthand corner of the screen gets a bright spot after a few months, center silver button on the top scraches off and turns red, the "void" screw on the back lower lefthand side falls out within a week. the T button, period, Fn button, Y, and others wear out. these I presume are all just a product of crappy design. especially the keypad. that's not all, they have tons of problems with software also like HORRIBLE memory leaks that can basically only be fixed with a hard reset, sometimes when u type a message the words go blank (lasts for about a day), refuses to send messages regardless of reception, looses service all the time, IE works only when it feels like it, crappy battery life, and laggs horribly with only one program open occasionally. again, this is my experience with 2 NEW phones, not refurbished. I have learned to deal with the problems, but the phone is definatly not for the short tempered or impatient.