First of all, good for you. Glad to see someone willing to help out their fellow man.

To address your first issue. No matter what you've flashed on the PPC-6700, it can be overwritten. I would suggest you go and download the latest factory ROM from UTC or whoever your provider is (mine is Sprint).

The benefit to this is: the factory ROM is stable, so you don't have to be her "tech support" for the rest of your life Besides, if she ever leaves the company, she won't have to worry, either.

Of course, unless the software needs a newer OS, then I would reflash with one of the stable cooked ROMs that are floating around. In this case, less is better!

Good luck!

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Sprint PPC-6700 (ROM ver Kirvin_CS_35_104_Sprint)
Radio: 1.41
2GB MiniSD