I think they may have thought you were trying to get the upgrade cost if they said you can't use the NT maps. I bought a Garmin 10 from Frys and it came with the 2007 City Navigator (or maybe City Select) and when I called to see if they would upgrade for free since the device was new, they said yes, but only the non-NT version. I have since bought 2009NT on the MicrosSD card because I am using a phone with built in GPS (XV6900 with custom ROM) and because I wanted to be able to use the same maps in my Garmin 60sx without paying for a second license (just swap the card in).

Garmin's customer service is usually pretty good, but their map licensing is a nighmare (restrictions imposed by Navteq) so I am not surprised you couldn't get a straight answer.


Alan