Cool, glad it worked out for you and that you're happy with new phone.

If you don't mind my asking- how much longer did you have on your contract? I was about 6 months out when my 6800 died but Verizon wouldn't replace it with the Pro even though it was my 3rd one.

I'm happy though since the Touch Pro 2 is coming out will wait to see how that is before deciding if I want to switch to the Iphone.

I guess it would have been better to go into the store and talk to a manager instead of dealing with them over the phone.