I tried going the eCare route to at least get a replacement of the crappy refurb I got at the repair center 2 weeks ago if not an upgrade to a TP. This is the 4th Mogul I've had, the first died in the first week of ownership, 2 had broken usb ports, all had the white spot on the screen. The best they would do is give me an additional $75 off the online price which meant a TP for $431 and we would have to extend our contract 2 years! Woo f'n whoo. Since I now have insurance, I could go that route, but right now I think I'll just suffer with this white spot, loose keyboard and short battery life of this crappy refurb'd Mogul for a while. I'm not sure I want to invest even another $50 on this whole debacle. One big difference? My wife had been pushing for a iPhone to replace her less than stellar 755P when our contract was up and I was pushing for the Palm Pre. I'm not a iPhone guy or a at&t fan in general, but I think I'll shut up about the Pre now. Since my last Mogul died (just went into bootloader by itself and never came back), I wonder why I ever liked the phone in the first place. After dealing with eCare, I understand why Sprint is loosing so many customers. In a few months, you can subtract 2 more.