I went to the local Sprint store on Saturday. The cover on the two top lights has broken off my 6700 and the dial button doesn't work very well. The store rep told me that I should make a claim with Assurion and they would get me the HTC Touch Pro. I called and their rep told me that they were replacing moguls with moguls. I checked with Sprint for the upgrade and was told I could get the Touch with $400 and signing up for two more years. For those who have been able to get the Touch Pro, please enlighten me on your experience. Thanks,