Well,I may be joining theranks of the converted. I called about my 6800 and the old white spot issue and they sent me a replacement. Upon turning it on I found it to have the issue even worse than my first one. I called again and requested a different model and lo and behold they gave me mypick. No insurance, no $50, no contract (mine has been over a while now). It is currently out of stock, but they will be shipping me one out as soon as they beome available. I am kinda pumped. I hope it is all its cracked up to be, but I am worried about battery life and a lack of HW buttons. Pumped about the more ram and faster processor. Anyways, thought I would update that this worked. By the way, this is the Verizon Touch Pro - sorry.