I don't know about you all, but I have had a horrible experience with my 760. I renewed in May 2008, bought the best phone. The phone lasted 5 months before it wouldn't allign, was very hard to get the touchscreen to respond. VZW sent me a "RFU" unit, which lasted 3.5 weeks, before the "clear" button and the one next to it, and the "1" button became depressed, wouldn't come back out, the screen kept going white, and incoming calls would last .5 of a ring, before going to "missed call." On the 3rd unit now.
I called support to try and upgrade/different phone rather than getting a 3rd replacement 760, I was very polite, calm, and they just simply refused to do anything but keep sending me 760's. I even spoke with a manager who refused to upgrade me. He stated they will continue sending refurbished units until my warranty goes out next May, no option to upgrade.
How can they do this? What a piece of crap this company is.