Call again.. and again.. speak to a supervisor.. they'll let you do it, but you'll have to talk to "customer care" and keep escalating it. You are only being offered the ability to upgrade to the Omnia, which of course means you lose your investment in the i760.

The xv6800 is *NOT* the only phone VZW will let you migrate to, but it IS the only one their front line phone/counter jockeys can offer you. Manager will take care of that, especially if the i760 is still under warranty.