I called Verizon back today to see about gettng another replacement i760 sent, and was informed that there are no more refurbs in stock.... so they are going to send me a brand new one instead

I expect the new one to arrive by Thursday. If this resolves my issue with the touch screen (the only issue I have had), then I'll hold out til my NE2 is up and get something better like the Omnia or Touch Pro.