Nope. I'm on a family plan, but they didn't do any of that. It works on the basis of a broken phone replacement, not an upgrade.♦

It's not through insurance. Then again, my phone is less than a year old, so verizon is willing to exchange it. Older than that and they may have you go to assurion (doubt it though)

Just call them and see if they can replace it. They'll offer you an i760 at first, then when they realize they're out, they'll go with the 6800. They were out earlier, and if they still out, they'll have to see what their options are. Tell them you want the i770 then.